Athalia Gonzales
Grand Junction,CO
Summary
Compassionate and proactive individual with a talent for addressing people's needs, all while cultivating loyalty and trust through personalized service. Experienced in managing diverse tasks across educational and retail environments, consistently applying organizational and problem-solving skills. Committed to fostering positive interactions and supporting team objectives in all endeavors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Digital Shopper and Service Desk Ta
Walmart
Grand Junction, Colorado
01.2026 - Current
Online Digital shopping
Walmart
Hillsboro, US
10.2025 - 12.2025
- Facilitated online shopping requests, providing seamless service to customers unable to visit stores.
- Utilized digital tools to track client preferences and purchase history effectively.
- Cultivated shopper loyalty through personalized shopping experiences tailored to individual preferences.
- Responded to customer inquiries about products and services promptly, enhancing overall shopping experience.
- Delivered quick and accurate service under tight deadlines, enhancing customer satisfaction.
- Cultivated positive relationships with grocery store personnel through consistent professionalism and friendliness.
- Bagged groceries meticulously, preserving product integrity while separating fragile items.
- Maintained optimal conditions for frozen and perishable foods during handling.
Front End Checkout TA
Walmart
Grand Junction, US
07.2024 - 09.2025
- Assisted customers with purchases, processing transactions efficiently.
- Addressed customer inquiries, resolving issues promptly and courteously.
- Engaged customers to promote loyalty programs and special offers, increasing customer retention.
- Authorized discounts and special actions to resolve customer disputes, ensuring customer satisfaction.
- Trained new staff on cashier responsibilities and customer service expectations.
- Collaborated with team members to ensure seamless store operations daily.
- Developed and implemented customer service policies, improving service quality and customer satisfaction.
- Facilitated spirit weeks to promote a fun and innovative workplace culture
Assistant Teacher
Tope Elementary School
Grand Junction, Colorado
01.2024 - 05.2024
- Assisted lead teacher in planning and implementing lesson plans to enhance curriculum delivery.
- Maintained positive learning environment while supporting classroom management initiatives.
- Facilitated small group activities, promoting student engagement and understanding.
- Prepared instructional materials and organized classroom resources for efficient operations.
- Monitored student progress and provided targeted feedback to support individual learning improvements.
- Communicated regularly with parents regarding student behavior and academic performance.
- Collaborated with staff to develop effective teaching strategies for diverse learners.
- Participated in professional development workshops to refine teaching skills and knowledge.
Education
Bachelor of Arts - Social Work
Colorado Mesa University
Grand Junction, CO05-2029
Associate of Arts - Early Childhood Education
Colorado Mesa University
Grand Junction, CO05-2027
High School Diploma - Early Childhood Education, AP lang
Grand Junction High School
Grand Junction, Colorado, US05-2025
Certificate-ECE Assistant Teacher - Early Childhood Education
Colorado Mesa University
Grand Junction, CO05-2024
Skills
Customer service excellence
- Attention to detail
- Problem-solving expertise
- Multitasking abilities
- Time management skills
- Adaptability
- Collaboration and communication
- Conflict resolution
- Empathetic attitude
- Quick learner
- Creative
Certification
- ECE Assistant Teacher
- Pediatric First AID
Volunteer Experience
- Food Bank of the Rockies, Grand Junction, CO, 12/01/23, 12/31/23
- Sleep in Heavenly Peace, Grand Junction, CO, 01/01/23, 02/28/23
Timeline
Online Digital Shopper and Service Desk Ta
Walmart
01.2026 - Current
Online Digital shopping
Walmart
10.2025 - 12.2025
Front End Checkout TA
Walmart
07.2024 - 09.2025
Assistant Teacher
Tope Elementary School
01.2024 - 05.2024
Bachelor of Arts - Social Work
Colorado Mesa University
Associate of Arts - Early Childhood Education
Colorado Mesa University
High School Diploma - Early Childhood Education, AP lang
Grand Junction High School
Certificate-ECE Assistant Teacher - Early Childhood Education
Colorado Mesa University