Agron Hasani
Staten Island,NY
Summary
Dedicated professional with extensive experience in high-end dining environments. Expertise in event setup and customer relationship management, consistently delivering exceptional service. Proven track record of fostering repeat business through effective communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Waiter/Bartender Shift Manager
Tuscany Steakhouse
New York, New York
09.2018 - 01.2026
- Delivered attentive service to guests in high-end dining environment.
- Managed customer inquiries and resolved service issues promptly.
- Ensured repeat business through exceptional customer service.
- Set up banquet rooms for special events, including weddings and business meetings.
- Engaged customers by informing them of daily specials effectively.
Waiter
Lincoln Square Steakhouuse
New York, New York
11.2015 - 03.2018
- Provided attentive service to guests in a high-end dining environment.
- Supported team members during busy shifts to improve workflow efficiency.
- Upsold menu items to enhance guest experience and increase sales opportunities.
Waiter
Empire Steakhouse
New York, New York
09.2013 - 10.2015
- Delivered attentive service to guests in high-end dining environment.
- Informed customers about specials, upselling food and beverage items effectively.
- Informed customers of daily specials in an engaging manner.
Education
BBA - Accounting And Finance
University of Pristina
Kosovo06-2014
Skills
- Customer service
- Menu knowledge
- Table management
- Order accuracy
- Event setup
- Customer relationship management
- Effective communication
- Problem solving
- Staff management
- Decision-making
- Revenue management
Languages
English
Full Professional
Albanian
Full Professional
Spanish
Professional
Timeline
Waiter/Bartender Shift Manager
Tuscany Steakhouse
09.2018 - 01.2026
Waiter
Lincoln Square Steakhouuse
11.2015 - 03.2018
Waiter
Empire Steakhouse
09.2013 - 10.2015
BBA - Accounting And Finance
University of Pristina