Team Lead with experience in customer service, food safety compliance, and staff development. Promoted during a major launch, known for calm leadership, operational problem solving, and training teams in fast-paced food service environments.
Overview
3
3
years of professional experience
Work History
Team Lead
Regal Bistro
Miami, FL
11.2025 - Current
Promoted from floor staff to Team Lead during the launch of the first Regal Bistro location worldwide
Played a key role in opening a brand-new cinema and dining concept without an established operational rulebook
Led team members through a hybrid movie theater and full-service food environment, balancing guest experience, food safety, and operational efficiency
Collaborated with the management team to develop on-the-floor procedures, train newly hired staff, and adapt service workflows in real time as the concept evolved
Helped translate Regal brand standards into a new Bistro format while navigating limitations that prevented direct replication of similar concepts (e.g., Cinebarre, Cinebistro)
Served as a leadership presence during shifts, supported staff performance, and addressed guest concerns in a high-pressure, fast-paced setting
Floor Staff Member
Regal
Miami, Florida
05.2024 - 11.2025
Provided exceptional customer service at concessions stand, efficiently processing orders, and handling cash and credit transactions
Maintained cleanliness of 12 theaters, 4 restrooms, and common areas, creating a welcoming environment for guests
Operated kitchen equipment, prepared food, and followed safety and hygiene protocols to assure quality and cleanliness in food preparation
Took initiative and stocked inventory and restocked products, ensuring all supplies were readily available for smooth operations during peak hours
Completed closing process by cleaning, organizing, and restocking kitchen, concessions area, and storage, ensuring readiness for next shift
Collaborated with team members to maintain efficient operations during busy shifts, consisting of 2000-4000 people, sustaining high levels of service and cleanliness.s.s.s
Summer Camp Counselor
Miami-Dade County Parks, Recreation and Open Space
Miami, Florida
06.2023 - 08.2023
One of six counselors in charge of large groups of children
Supervised and organized multiple activities a day while maintaining a safe and friendly environment
Collaborated with my fellow counselors for big group activities and team-building exercises
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL
04-2026
Skills
Team leadership
Customer service
Staff development
Staff supervision
Point of Sale Management
Mentoring
Customer-oriented
Food safety compliance
Problem solving
Spanish
Multitasking
New Program Development
Teamwork
Guest Experience Enhancement
Timeline
Team Lead
Regal Bistro
11.2025 - Current
Floor Staff Member
Regal
05.2024 - 11.2025
Summer Camp Counselor
Miami-Dade County Parks, Recreation and Open Space