Summary
Overview
Work History
Education
Skills
Timeline
Generic

Agustin Espinosa

Miami,FL

Summary

Team Lead with experience in customer service, food safety compliance, and staff development. Promoted during a major launch, known for calm leadership, operational problem solving, and training teams in fast-paced food service environments.

Overview

3
3
years of professional experience

Work History

Team Lead

Regal Bistro
Miami, FL
11.2025 - Current
  • Promoted from floor staff to Team Lead during the launch of the first Regal Bistro location worldwide
  • Played a key role in opening a brand-new cinema and dining concept without an established operational rulebook
  • Led team members through a hybrid movie theater and full-service food environment, balancing guest experience, food safety, and operational efficiency
  • Collaborated with the management team to develop on-the-floor procedures, train newly hired staff, and adapt service workflows in real time as the concept evolved
  • Helped translate Regal brand standards into a new Bistro format while navigating limitations that prevented direct replication of similar concepts (e.g., Cinebarre, Cinebistro)
  • Served as a leadership presence during shifts, supported staff performance, and addressed guest concerns in a high-pressure, fast-paced setting

Floor Staff Member

Regal
Miami, Florida
05.2024 - 11.2025
  • Provided exceptional customer service at concessions stand, efficiently processing orders, and handling cash and credit transactions
  • Maintained cleanliness of 12 theaters, 4 restrooms, and common areas, creating a welcoming environment for guests
  • Operated kitchen equipment, prepared food, and followed safety and hygiene protocols to assure quality and cleanliness in food preparation
  • Took initiative and stocked inventory and restocked products, ensuring all supplies were readily available for smooth operations during peak hours
  • Completed closing process by cleaning, organizing, and restocking kitchen, concessions area, and storage, ensuring readiness for next shift
  • Collaborated with team members to maintain efficient operations during busy shifts, consisting of 2000-4000 people, sustaining high levels of service and cleanliness.s.s.s

Summer Camp Counselor

Miami-Dade County Parks, Recreation and Open Space
Miami, Florida
06.2023 - 08.2023
  • One of six counselors in charge of large groups of children
  • Supervised and organized multiple activities a day while maintaining a safe and friendly environment
  • Collaborated with my fellow counselors for big group activities and team-building exercises

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
04-2026

Skills

  • Team leadership
  • Customer service
  • Staff development
  • Staff supervision
  • Point of Sale Management
  • Mentoring
  • Customer-oriented
  • Food safety compliance
  • Problem solving
  • Spanish
  • Multitasking
  • New Program Development
  • Teamwork
  • Guest Experience Enhancement

Timeline

Team Lead

Regal Bistro
11.2025 - Current

Floor Staff Member

Regal
05.2024 - 11.2025

Summer Camp Counselor

Miami-Dade County Parks, Recreation and Open Space
06.2023 - 08.2023

Bachelor of Arts - Psychology

Florida International University
Agustin Espinosa