Agustin Rodriguez
McAllen
Summary
Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Efficient Busser known for maintaining high productivity levels and ability to complete tasks swiftly. Possess specialized skills in table clearing, dish sanitization, and dining area cleanliness maintenance. Excel at time management, teamwork, and customer service, ensuring smooth restaurant operations and positive guest experiences.
Resourceful professional in the food preparation and serving industry, known for high productivity levels and ability to efficiently complete tasks. Skilled in menu planning, kitchen equipment use, and maintaining hygiene standards. Exceptional at time management, teamwork, and adaptability, ensuring smooth kitchen operations and positive customer experiences. Excel in fast-paced environments by leveraging strong organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Busser
Chili's Bar and Grill
McAllen
11.2022 - Current
- Supported serving staff in delivering accurate and well-presented food orders.
- Provided assistance to other bussers or waitstaff when needed.
- Greeted customers and answered questions about menu items.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Provided quick and efficient clearing of tables between courses.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Conducted regular checks on customer satisfaction levels during meal service.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Wiped down and cleaned chairs, booths, and highchairs.
To-Go Specialist
Chili's Bar and Grill
McAllen
11.2022 - Current
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Prepared workstations with ingredients and tools to increase efficiency.
- Refilled condiments, napkins and server workstations.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Assisted other team members in completing tasks when needed.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Greeted customers in a friendly manner and took orders for to-go items.
- Complied with local liquor laws by checking identification when serving alcoholic beverages.
- Restocked condiment stations with appropriate amounts of ketchup, mustard, mayonnaise.
- Received incoming deliveries from vendors and checked contents against purchase orders for accuracy.
- Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
- Received payments, returned accurate change and closed checks in POS system.
- Packaged and bagged cooked food and prepared items.
Food Runner
Chilis's Bar and Grill
McAllen
11.2022 - Current
- Greeted and welcomed customers as they arrived at the restaurant.
- Organized food orders and ensured accuracy of items served to customers.
- Followed proper sanitation guidelines when handling food products.
- Maintained supplies such as napkins, silverware, glassware and plates throughout shift.
- Communicated with chefs regarding potential menu changes or specials for the day.
Retail Sales Associate
Krispy Kreme
McAllen
09.2019 - 04.2021
- Participated in team meetings and training sessions.
- Stocked shelves with merchandise according to company standards.
- Handled customer complaints in a professional manner.
- Promoted special offers and discounts to encourage additional purchases.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Inspected purchased items for defects before handing them over to customers.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
Education
High School Diploma -
PSJA Early College High School
San Juan, TX06-2022
Skills
- Food preparation
- Attention to detail
- Safe food handling
- Clear communication
- Adaptability
- Menu knowledge
- Payment processing
- Cleaning and sanitizing
- Food presentation
- Flexible schedule
- Cash handling
- Beverage preparation
- Multitasking and organization
- Self motivation
- Mentoring
- Problem solving
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Busser
Chili's Bar and Grill
11.2022 - Current
To-Go Specialist
Chili's Bar and Grill
11.2022 - Current
Food Runner
Chilis's Bar and Grill
11.2022 - Current
Retail Sales Associate
Krispy Kreme
09.2019 - 04.2021
High School Diploma -
PSJA Early College High School