William DeLong
Bradenton,FL
Summary
Driven and dynamic professional with a proven track record in customer engagement and problem-solving, honed at companies like Firehouse Subs. Leveraged skills in food preparation and customer service to significantly enhance dining experiences. Spearheaded brand strategies at Rebel Riot Collective, boosting market presence through innovative product merchandising and design.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Busser
Fuzzy Taco Shop
03.2022 - 05.2022
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Crew Member
Firehouse Subs
10.2023 - Current
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Worked front counter, line, and other areas.
- Operated cash register to ring up final bill and process various forms of payment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared sandwiches and soups for customers.
- Brewed tea and changed out drink station syrups.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Clothing Brand Owner
Rebel Riot Collective
04.2024 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Spearheaded strategic brand plans for multiple product lines to increase market share and brand awareness.
- Researched market trends to identify customer needs and preferences for strategic planning.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Clearly communicated design revisions to members of fashion design team.
- Designed seasonal styles according to upcoming trends and popular color palettes.
Education
High School
Home School
Bradenton, FL05.2026
Skills
- Beverage Preparation
- Customer Service
- Food Preparation
- Customer Engagement
- Food Running
- Heavy Lifting
- Cash Handling
- Problem-Solving
- Point-of-sale transactions
- Valid Driver's License
- Telephone Etiquette
- Product Merchandising
Certification
- Adobe Photoshop
Timeline
Clothing Brand Owner
Rebel Riot Collective
04.2024 - Current
Crew Member
Firehouse Subs
10.2023 - Current
Busser
Fuzzy Taco Shop
03.2022 - 05.2022
High School
Home School
- Adobe Photoshop
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