AGUSTIN SANCHEZ
Bronx,New York
Summary
Dedicated customer service professional thriving in high-pressure settings. Fluent in English and Spanish, skilled in de-escalating conflicts and ensuring positive customer experiences. Consistently manages multiple priorities while adhering to operational procedures, demonstrating attention to detail and reliability.
Overview
2
2
years of professional experience
Work History
Part-Time Teller
Municipal Credit Union
New York, NY
06.2024 - Current
- Provide professional and attentive customer service while assisting members with daily financial transactions and account-related needs.
- Process withdrawals, checks, and other transactions accurately while managing multiple customer requests efficiently.
- Communicate clearly with customers and explain information in an organized and easy-to-understand manner.
- De-escalate concerns and assist frustrated customers while maintaining a positive and respectful attitude.
- Remained calm and professional while assisting customers during stressful situations, fostering a supportive environment.
- Handle sensitive customer information with discretion, professionalism, and attention to detail.
- Follow strict opening and closing procedures and established operational policies.
Education
Associate of Science - Animation and Motion Graphics
Borough of Manhattan Community College
New York, NY06-2023
Skills
- Customer support
- Cash management
- Attention to Detail
- Safety compliance
- Electronic Device & Computer Proficiency
- Fast-paced adaptability
- Multitasking
- Problem Solving
- Conflict De-escalation
- De-escalation skills
- Verbal & Written Communication
- English & Spanish Fluency
- Professionalism
- Team Collaboration
- Relationship management
- Organizational skills
- Customer Service & Hospitality
- Team collaboration
Personal Information
Work Permit: I hold a valid passport, meet United Airlines' reach requirements, and am legally authorized to work in the United States.
LANGUAGES
English: Fluent — Written & Spoken, Spanish: Fluent — Written & Spoken
Timeline
Part-Time Teller
Municipal Credit Union
06.2024 - Current
Associate of Science - Animation and Motion Graphics
Borough of Manhattan Community College