Adianez R Sardinas Marcel
Tampa
Summary
Dedicated banking professional with experience in retail banking, financial transactions, cash management, customer relationship building, and operational leadership. Currently serving as a Teller at Wells Fargo, providing exceptional customer service while processing complex financial transactions and supporting customers with their banking needs.
Recognized for professionalism, accuracy, integrity, and the ability to build trust with diverse communities. Experienced in handling confidential financial information, identifying customer needs, resolving account concerns, and supporting branch operational goals. Bilingual in English and Spanish with a strong commitment to delivering outstanding member experiences and helping individuals achieve financial success.
Overview
9
9
years of professional experience
Work History
Part-Time Teller
Wells Fargo
Tampa
07.2024 - Current
- • Deliver exceptional customer service while processing a high volume of daily banking transactions in a fast-paced branch environment.
• Process deposits, withdrawals, transfers, loan payments, cashier’s checks, and account servicing requests with accuracy and efficiency.
• Verify customer identity and maintain strict compliance with banking regulations, internal controls, security standards, and confidentiality requirements.
• Balance cash drawers and maintain accurate cash handling practices while safeguarding customer and bank assets.
• Assist customers with online banking, mobile banking, debit card services, account access, and digital banking solutions.
• Resolve account concerns, transaction discrepancies, and customer inquiries while maintaining a positive customer experience.
• Identify customer financial needs and connect clients with bankers and specialists when appropriate.
• Build customer trust through professional communication, attention to detail, and personalized service.
• Maintain confidentiality of sensitive financial information while adhering to privacy and security requirements.
• Collaborate with branch team members to support operational goals, customer satisfaction, and branch performance.
• Demonstrate strong judgment, professionalism, integrity, and accountability during every customer interaction.
Shift Supervisor
CVS HEALTH CORPORATION
Tampa
12.2022 - 06.2024
- Led daily operations in a high-volume customer-focused environment.
• Supervised team members and delegated responsibilities to ensure efficient workflow and service excellence.
• Managed cash handling, register reconciliation, store deposits, and financial accountability procedures.
• Resolved escalated customer concerns while maintaining positive relationships and customer loyalty.
• Assisted with employee training, coaching, and performance development.
• Monitored operational compliance, inventory management, and loss prevention procedures.
• Ensured completion of opening and closing procedures while maintaining security standards.
• Demonstrated leadership, decision-making, and problem-solving abilities in a fast-paced environment.
• Consistently delivered exceptional customer experiences while supporting store performance objectives.
Bank Teller
Banco Metropolitano S.A.
Havana
02.2017 - 11.2022
- Processed customer deposits, withdrawals, account transactions, and currency exchange services.• Assisted customers with account servicing, transaction questions, and banking inquiries.• Maintained cash controls and supported vault management procedures.• Verified transaction accuracy and ensured compliance with banking policies and procedures.• Assisted customers with ATM usage and electronic banking services.• Reviewed banking documentation while maintaining strict confidentiality standards.• Built strong customer relationships through professional and personalized service.• Contributed to branch efficiency through accurate transaction processing and operational support.
Education
Banking Studies
Banco Metropolitano S.A.
06.2016 - 09.2016
Julio Antonio Mella
Havana, CubaSkills
- Member Service Excellence
Teller Operations
Retail Banking
Consumer Banking
Customer Relationship Management
Cash Handling & Reconciliation
Financial Transactions
Deposit Accounts
Account Maintenance
Customer Retention
Problem Resolution
Fraud Awareness
Risk Management
Regulatory Compliance
Digital Banking Support
Online & Mobile Banking Assistance
Sales Referrals
Cash Controls
Vault Procedures
Leadership & Team Development
Microsoft Office Suite
Outlook
Microsoft Teams
Bilingual English / Spanish
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Part-Time Teller
Wells Fargo
07.2024 - Current
Shift Supervisor
CVS HEALTH CORPORATION
12.2022 - 06.2024
Bank Teller
Banco Metropolitano S.A.
02.2017 - 11.2022
Banking Studies
Banco Metropolitano S.A.
06.2016 - 09.2016
Julio Antonio Mella