Agustin Villalon
Wallace,SC
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Laurinburg, Charlotte, Florence, Dillon, NC, SC
12.2021 - Current
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Enforced company policies and regulations with employees.
- Became certified Coffee Master through coffee culture sharing amongst peer.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
Assistant Store Manager
Starbucks
Charlotte, NC
12.2022 - 04.2023
- Aided by collaborating with peers to trouble-shoot and solve obstacles in respective store manager approaches.
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Shift Manager
Dunkin' Donuts
Rockingham, NC
10.2020 - 03.2021
- Provided direct supervision to Dunkin' clerks to achieve peak performance. Creates customer-oriented environments where orders were completed at timely fashion and accurately.
- Actively provided leadership, directions, and coaching to crew members throughout shifts.
- Designated tasks to crew members based on need in effort to accomplish successful working day to company standard
- Monitored team performance to ensure quality, service, and cleanliness standards are met throughout shift.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant Department Manager
Harris Teeter
Matthews, NC
09.2014 - 07.2017
- Assisted fresh foods department through main operation of Starbucks kiosk.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate Degree - Arts
Richmond Community College School
Hamlet, NCSkills
- Scheduling
- Product Knowledge
- Consultative Sales
- Appointment Scheduling
- Data Collection
- Account updating
- System implementation
- Active Listening
- Building rapport
- Call triaging
- Problem-solving abilities
- Documentation
- Conflict Mediation
References
Kristin Burgess - (843) 862-6446
- Current Schaeffler employee and previous co-worker
Timeline
Assistant Store Manager
Starbucks
12.2022 - 04.2023
Shift Supervisor
Starbucks
12.2021 - Current
Shift Manager
Dunkin' Donuts
10.2020 - 03.2021
Assistant Department Manager
Harris Teeter
09.2014 - 07.2017
Associate Degree - Arts
Richmond Community College School