Agustina Adamo
Las Vegas,NV
Summary
Proven professional with extensive experience in hospitality and property management, notably with Island Inn LP and Cambridge Management Group Inc. Excelled in customer service and administrative tasks, enhancing guest satisfaction and streamlining operations. Skilled in property management, demonstrating a strong ability to improve efficiency and foster positive relationships.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication, and interpersonal skills.
Reliable and well-versed in assisting guests with check-in, check-out and billing services. Organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Management setting.
Overview
13
13
years of professional experience
Work History
Front Desk Clerk
Island Inn LP
03.2013 - 11.2021
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Coordinated with vendors for repair and maintenance of hotel.
Onsite Apartment Manager
Cambridge Management Group Inc.
06.2008 - 06.2013
- Spearheaded leasing initiatives by conducting tours with prospective residents, showcasing property features effectively to secure applications.
- Conducted comprehensive apartment inspections for incoming and outgoing tenants, ensuring optimal unit condition.
- Streamlined rent collection process for improved efficiency and timely payments from residents.
- Collaborated with maintenance team to ensure timely repairs and upkeep of property, enhancing overall living conditions.
- Managed daily administrative tasks including record keeping, filing, and reporting to senior management as needed.
- Proactively addressed potential safety hazards around the property, leading to a safer environment for residents and staff alike.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
GED -
Chula Vista High School
820 4th Ave. Chula Vista, Ca. 9191104-1996
Skills
- Customer service
- Hospitality services
- Administrative skills
- Listening skills
- Payment processing
- Complaint resolution
- File management
- Cash handling
- Reservation management
- Guest reception
- Mail routing
- Property management systems
Languages
Spanish
Elementary
Timeline
Front Desk Clerk
Island Inn LP
03.2013 - 11.2021
Onsite Apartment Manager
Cambridge Management Group Inc.
06.2008 - 06.2013
GED -
Chula Vista High School
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