Agustina Esquivel
Receptionist
Garden City,KS
Summary
Front Desk Receptionist with customer service, scheduling, and clerical support experience gained in office and retail settings. Manages 31–50 calls per day, visitor check-ins, billing questions, and 15–20 records per day while keeping interactions professional and welcoming. Brings strong organization and confidentiality habits to front-desk operations that depend on accuracy and clear communication.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Clinical Coordinator
Sleep Resolutions
2026.01 - 2026.07
- Main point of contact
- Received and handled calls and forwarded calls to desired location
- Collaborated with healthcare providers to ensure accurate and timely delivery of sleep studies.
- Collaborated with healthcare providers to facilitate accurate and timely delivery of sleep studies, enhancing patient outcomes.
- Built strong relationships with patients and families for optimized care satisfaction.
- Enhanced patient care with the introduction of telehealth services, expanding access to care for remote patients.
- Built strong relationships with patients and families, fostering trust and improving overall care satisfaction.
Waitress
Golden Corral Buffet and Grill
2022.07 - 2024.11
- Established rapport with regular customers through friendly interactions and attentiveness to preferences, enhancing customer loyalty.
- Maintained clean, welcoming dining environment, contributing to positive guest experiences and satisfaction.
- Promoted excellent service to customers, driving referrals and increasing walk-in business through enthusiastic engagement.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitresses/servers on restaurant policies and procedures
Customer Service Representative
Dillons Grocery Store
2020.03 - 2020.09
- Listened to customers' questions and concerns, providing accurate answers and responses.
- Handled returns and/or complaints maintaining professionalism.
- Handled returns and complaints with professionalism, ensuring customer satisfaction.
- Listen to customers, questions and concerns and provide answers or responses
- Responded to customer requests for products, services, and company information, facilitating informed decisions.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Office Assistant
Finney County Appraiser
2016.03 - 2016.08
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Streamlined operations by managing incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved office organization by developing and maintaining digital and physical filing systems.
- Greeted office visitors and notified staff of scheduled appointment arrivals.
Education
High School Diploma -
Garden City Virtual Academy
Garden City, KS05.2025
Skills
Customer service skills
Communication skills
Problem solving skills
Guest relations
Front desk operations
Microsoft Office Suite and Excel
Calendar management
Appointment scheduling
Records management
Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft
Excel
Timeline
Clinical Coordinator
Sleep Resolutions
2026.01 - 2026.07
Waitress
Golden Corral Buffet and Grill
2022.07 - 2024.11
Customer Service Representative
Dillons Grocery Store
2020.03 - 2020.09
Office Assistant
Finney County Appraiser
2016.03 - 2016.08
High School Diploma -
Garden City Virtual Academy