Agustina Riofrio
Homestead,FL
Summary
With over 20+ years of diverse medical office experience in administrative, medical assisting, and front office roles, valuable expertise in family practice, rheumatology, orthopedics, and podiatry has been gained. Strong communication skills and effective teamwork have consistently contributed to my work's success. Dedicated to maximum effort in every task undertaken. Possesses extensive knowledge and proficiency in electronic medical records (EMRs), Microsoft Word, Excel, and PowerPoint.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Clinical Coordinator
Vheda Health (Remote)
Colombia, Maryland, USA
07.2023 - Current
- Telephonic Consultation: Provide telephonic consultation to assigned patient cohorts to triage and assess for disposition
- Non-Compliance Focus: Consult with individual members who are non-compliant, focusing on reengagement
- Team Collaboration: Collaborate with clinical services, health coaching, and member support teams to coordinate services for assigned patient cohorts
- Relationship Building: Develop, communicate, and maintain strong working relationships with the clinical services team, providing support and consultation as needed
- Patient Education: Facilitate and/or delegate patient education in support of standards of care and best practices using the most appropriate modality for each member
- Resource Maximization: Assist members with mobile care management devices and maximize their access to available resources
- Care Gap / HEDIS
- Allocation of daily task assignments to team members
Customer Service Representative
Wex Health (Remote)
Portland, ME
01.2023 - 07.2023
- Assist clients with HSA, FSA, LSA and HRA plans
- Assist clients with learning how to use the investment platform
- Assist clients with learning how to manage their health saving platforms
Office Manager
Florida Foot and Ankle Associates
Miami, FL, USA
04.2018 - 12.2022
- Oversee the office staff in the administrative and clinical side
- Case Management
- Follow human resources guidelines for recruiting, hiring, orientation, managing performances, and participation in workplace activities and services
- Evaluating performances and competency to perform job duties
- Creating an environment that yields efficient and effective work process
- Assist doctors in credentialing with hospitals
- Ensure that the office operates smoothly and efficiently
- Assist doctor in coordination of office and any other delegated task
Medical Assistant
Vanguard Rheumatology Partners
Miami Beach, FL, USA
06.2017 - 04.2018
- Patients care and vital signs
- Assist doctor in procedures
- Phlebotomy, injectable medication and Bone Scans
- Start infusions and monitor
- Process labs for pick up
- Referrals and call in medication to pharmacy
- Making appointments and confirming
- Coordinating patient care
Education
Nursing Program
Fortis Nursing School
Miami, FL11.2024
Nursing Program Generic, Certifying in Billing and Coding, Health Administration
Miami Dade College
Miami, FL01.2008
Medical Assistant
National School of Technology
Miami, FL01.2003
Skills
- Patient services management
- Patient relationship management
- Patient records administration
- Patient care planning
- HIPPA
- Administrative assistance
- Organizing staff schedules
- Unit leadership
- Patient flow coordination
- Customer Service
- Problem-solving abilities
- Multitasking
- Medical Terminology
- Professionalism
- Medical Billing
- Train employees
Certification
BLS Certified
References
Upon Request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Clinical Coordinator
Vheda Health (Remote)
07.2023 - Current
Customer Service Representative
Wex Health (Remote)
01.2023 - 07.2023
Office Manager
Florida Foot and Ankle Associates
04.2018 - 12.2022
Medical Assistant
Vanguard Rheumatology Partners
06.2017 - 04.2018
Nursing Program
Fortis Nursing School
Nursing Program Generic, Certifying in Billing and Coding, Health Administration
Miami Dade College
Medical Assistant
National School of Technology