Agustina Ingrin Koranue
Denver,CO
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Customer-focused professional with experience in hotel, motel, and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Hyatt Regency Denver at Colorado CS
Denver
02.2024 - 02.2025
- The key responsibilities include checking in and out guests.
- Resolve guest complaints by listening, understanding and providing solutions.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Provided excellent customer service while upholding company policies.
Front Desk Agent
Serenity Eco Guest House Bali
80301, Indonesia
01.2022 - 11.2023
- Verified accuracy of room rates and other charges during check-in process.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Arranged tours, taxis or restaurant reservations for customers.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Social Media Marketing Intern
Perama Tour and Travel
80301, Indonesia , Bali
01.2020 - 08.2020
- Monitored competitor activities on social media channels.
- Assisted in setting up or optimizing analytics tools for tracking visitors' behaviors.
- Maintained up-to-date knowledge of new technologies related to social media marketing.
- Prepared and presented reports to update stakeholders about success of each strategy.
- Focused on growing social media presence through engaging content and using data and customer insights to guide process.
- Conducted market research analysis to identify search query trends, real-time search and news media activity.
- Researched and identified target audience preferences, trends, and behaviors.
Education
Bachelor of Hospitality And Tourism Management - Tourism And Hospitality
Tourism Institute of International Bali
80301, Indonesia 12-2022
Skills
- Time Management
- Speak Multiple Language
- Sing
- Front desk management
- Play Basketball
Affiliations
- Basketball players
- Hiking
- Surfing
Certification
- Tourism Management
- Women of Tourism Wamena
- Taekwondo
- Climate Change
Languages
8,5
Education and Training
false
About Myself
- I am 25 years old, I love to go out into nature and I am a graduate of Tourism Management, I started working while I was in college. I will look shy at first but actually I am very sociable.
- I have worked as a social media marketer, tour operator, waitress and also front desk.
- During my free time, if I don't go out into nature, I definitely go to the bookstore.
Timeline
Front Desk Agent
Hyatt Regency Denver at Colorado CS
02.2024 - 02.2025
Front Desk Agent
Serenity Eco Guest House Bali
01.2022 - 11.2023
Social Media Marketing Intern
Perama Tour and Travel
01.2020 - 08.2020
Bachelor of Hospitality And Tourism Management - Tourism And Hospitality
Tourism Institute of International Bali