Agustina Sofia Munoz
Dallas,TX
Summary
Bilingual English-Spanish professional with experience in sales, live hosting, and client service. Skilled in relationship building, clear communication, and adapting to different personalities. Known for creating positive experiences, resolving concerns, and turning customer connection into revenue growth.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Dickle's Smokehouse
BBT Concessions
Dallas, TX
08.2026 - 09.2026
- Streamlined service during peak hours, managing long lines and facilitating consistent customer interactions for food purchases.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Promoted menu items through upselling of food and alcohol, enhancing customer experience.
- Provided customers with freshly poured beer from taps to enhance their experience.
- Executed daily duties efficiently, including morning prep work and closing tasks, ensuring team readiness for next day.
Tiktok Live Streamer
Universal social media academy
Las Vegas, Nevada
11.2023 - 07.2026
- Hosted live streams for Universal Social Media Academy across social media platforms.
- Engaged audience chat during live broadcasts, promoting interaction and enhancing viewer experience.
- Monitored stream quality, audio levels, and camera setup before broadcasts.
- Moderated live chat, ensuring safe, positive interactions and maintaining community standards.
- Created, edited and produced video content for streaming platforms.
- Fostered supportive community, strengthening viewer loyalty and encouraging active participation.
- I excelled with the highest viewership count, auction price, gifts & revenue income out of all the other streamers.
Timeshare Sales Agent
Grandview At Las Vegas
Las Vegas, Nevada
05.2023 - 07.2024
- Handled high ticket sales and closed more than 50% of tours.
- Presented Grandview At Las Vegas vacation ownership options to resort guests.
- Explained timeshare benefits, amenities, and ownership details to guests.
- Addressed guest questions and objections during sales presentations.
- Established strong relationships with families visiting Grandview At Las Vegas resort. with families visiting Grandview At Las Vegas resort.
- Reviewed contracts and disclosures for Grandview At Las Vegas buyers.
Landscape Designer
Moon Valley Plant
Las Vegas, Nevada
10.2022 - 10.2023
- Collaborated with clients to develop unique designs that meet their needs and budget requirements.
- Prepared layout drawings for planting beds and outdoor spaces.
- Reviewed site measurements for accurate design planning.
- Assisted in determining placement of trees, shrubs, flowers and other elements in order to maximize visual appeal while minimizing labor costs during installation process.
- Recommended drought-tolerant plants for local climate conditions.
- Consulted with customers on plant selections and site needs.
- Advised clients on planting care and maintenance instructions.
- Provided ongoing maintenance services such as pruning, weeding, edging and mulching gardens.
- Supervised installation of landscaping projects from start to finish.
Life Insurance Agent
Globe Life
Las Vegas, Nevada
09.2021 - 09.2022
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Developed customized quotes for prospective customers, aligning coverage options with their individual needs.
- Assisted customers in selecting the right life insurance coverage for their needs.
- Clarified life insurance coverage, benefit details, and policy choices, enhancing understanding for prospects.
- Communicated with clients to understand needs and identify best policies for each case.
- Addressed customer questions and resolved policy concerns professionally.
- Provided personalized service to clients by phone, email, or in-person meetings.
- Facilitated Globe Life prospect outreach through targeted phone calls, personalized emails, and timely follow-up contact.
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
Education
Associate of Arts - Acting
KD Studios
Dallas, TX09-2016
Skills
- Extremely efficient in sales since my background has always been direct customer relationships
- Top sales rep in most of my jobs and I'm able to upsell high ticket items
- Sales-driven
- Customer-focused
- Adaptable to change
- Efficient multitasking
- Results-oriented
- Able to connect with any personality type in different environments
- Able to gain trust from people quickly off first impressions and close deals
- Team player mindset
- Bilingual in English and Spanish
Languages
English
Professional
Spanish
Professional
Certification
- life insurance agent
- TABC
- Food handlers
Timeline
Dickle's Smokehouse
BBT Concessions
08.2026 - 09.2026
Tiktok Live Streamer
Universal social media academy
11.2023 - 07.2026
Timeshare Sales Agent
Grandview At Las Vegas
05.2023 - 07.2024
Landscape Designer
Moon Valley Plant
10.2022 - 10.2023
Life Insurance Agent
Globe Life
09.2021 - 09.2022
Associate of Arts - Acting
KD Studios