Mary Kobold
Summary
To support all levels of management with problem-solving skills and effective teamwork while providing administrative talents with the goal of growing with the company.
A highly equipped Administrative Assistant with experience in performing a wide variety of administrative, purchasing and sales duties. Customer-oriented Sales Administrator with extensive [Number]-year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping. Proactive Sales Administrator offering [Number]-year background processing sales orders, arranging deliveries and rendering after-sales support. Liaises well with suppliers and handling ad-hoc customer sales queries and orders. Proficient in SalesForce CRM coupled with in-depth knowledge of paper and digital filing systems. Communicative and direct professional committed to achieving quality results. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Sales Administrator
Mission Linen & Uniform
Chino, CA
06.2009 - Current
- Assist and maintain sales programs and inventory with corporate level national accounts
- Instrumental in development of embroidery division for Southern California
- Conduct research and solicit quotes from contract and non-contract vendors to obtain the best source, best price, best quality, best availability, and best delivery combination possible
- Clerical support to the sales team
- Execute daily operations of direct sales division for Southern California
- Stock shelves, counters, and tables with merchandise
- Manage department workflow
- Purchase merchandise requested by customers
- Receive merchandise selected by customers
- Tally price and tax on merchandise purchased by customers
- Tally and invoice orders using appropriate tax and shipping charge
- Structure and maintain monthly financial reports for upper management
- Serve as liaison for 10-13 sales representatives
- Record retention of sales, prepared inventory of stock, and ordered merchandise
- Work closely with vendors and all levels of upper management
- Purchasing for UCOP level orders and district level orders.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Enhanced team productivity by providing training and support to new sales administrators, ensuring a smooth integration into their roles.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Quoted prices, credit terms and other bid specifications.
Executive Administrative Assistant/Supervisor
Mission Linen & Uniform
Chino, CA
06.2004 - 06.2009
- Support for all levels of upper management
- Aided corporate account Executives with pricing structure for UCOP program
- Managed daily operations of company-wide price protection program
- Aided executive in staff capacity by coordinating office services
- Studied management methods in order to improve workflow, simplify reporting procedures and time management
- Trained and managed team members and their daily, weekly and monthly activity
- Coordinated the collection and preparation of monthly and quarterly operating reports
- Reviewed and answered correspondence
- Interviewed job applicants, conducted orientation of new employees and planned training programs
- Directed services, such as maintenance, repair, supplies, mail and files
- Compiled, stored and retrieved management data
- Scheduled flights and hotel stays for Corporate Executives.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Conducted research on industry trends, providing valuable insights to support strategic decisionmaking.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Handled incoming and outgoing mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Department Secretary
Mission Linen
Chino, CA
12.2000 - 06.2004
- Executed daily operations of corporate customer satisfaction surveys
- Prepared memorandums for corporate Account Managers
- Aided Administrative assistant with any work overflow
- Was instrumental in handling 800 number sales inquiries and service complaints
- Acted as custodian of corporate documents and record keeping
- Assisted department Administrator with all overflow
- Maintained monthly reports
- Instrumental in Safety Improvement Design Team
- Assigned training of new workers to qualified workers
- Instrumental in day-to-day activities of call center and corporate customer satisfaction surveys.
- Streamlined office operations by implementing efficient filing and record-keeping systems.
- Enhanced interdepartmental communication by scheduling and coordinating meetings, conferences, and events.
- Supported department management in decision-making processes by compiling and presenting accurate data reports.
- Organized travel arrangements for department staff, resulting in cost savings and seamless itineraries for out-of-town engagements.
- Facilitated smooth onboarding for new hires by preparing orientation materials and providing comprehensive administrative assistance during their transition.
- Maintained a professional office environment through effective organization, inventory management, and supply ordering processes.
- Contributed to successful project execution by providing essential logistical support to team members throughout project phases.
- Collaborated effectively with other departments to address shared challenges or concerns that impacted broader organizational goals or objectives.
- Reduced errors in external communications by proofreading correspondence before distribution to clients or partners.
- Demonstrated adaptability during times of change or increased workload by managing shifting priorities without sacrificing the quality of work produced.
- Handled sensitive information with discretion while maintaining strict confidentiality standards as outlined in company policies and legal regulations.
- Elevated overall customer satisfaction levels through prompt response times when addressing inquiries from both internal colleagues and external stakeholders alike.
- Promoted a positive work atmosphere by consistently exhibiting professionalism and providing support to colleagues when needed.
- Coordinated training sessions, workshops, or seminars for staff to ensure continuous professional growth and skill development within the department.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained digital and physical filing systems.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Received, sorted and distributed correspondence to staff members.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
Supervisor-Call Center
Mission Linen (Remedy Temp)
Chino, CA
03.1998 - 12.2000
- Supervise staff and department workflow
- Trained and managed 8-11 telemarketers to achieve sales lead generation and retention
- Reviewed reports daily and conferred with management regarding quality of leads
- Assigned workers to workstations and monitored department activities
- Interpreted standards and procedures and assisted workers in resolving technical problems
- Reported unresolved problems to supervisor
- Performed duties of absent workers to maintain work schedules
- Monitors and evaluates customer service performance
- Identifies operational issues and process improvements and implements strategies to improve performance
- Monitors call center schedules, training time and performance forecasts to ensure service levels remain at or above set goal
- Evaluates customer feedback
- Identifies process improvements and implements performance improvement mechanisms
- Mentors Lead Customer Service Representatives and provides guidance to continue growth in customer service organization
- Compiles all customer service reporting requirements
- Resolve escalated customer service inquiries.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Solicited customer feedback to identify and improve on areas of weakness.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Devised and implemented processes and procedures to streamline operations.
Education
No Degree - Business Administration
University of Phoenix
San Bernardino, CA04.1997
Skills
- Maintain accurate and current key records in departmental database
- High organizational skills and ability to manage several projects at the same time
- Create and maintain departmental forms and data repositories using Microsoft Office and Google applications
- Welcome guests, customers, and officials by greeting them, in person or on the telephone; answering or directing inquiries
- Ability to prioritize own workload
- Strong communication skills
- Well versed in Microsoft Office
- Administrative and inside sales background
- Extremely detail oriented
- Proficient in building relationships
- Excellent customer service
- Maintain outstanding customer relations
- Answer customers telephone queries
- Customer service and client management
- Produce reports
- Understand numeric data
- Proactive, flexible and efficient
- Purchasing
- Handle outgoing shipments through USPS, FedEx, UPS, etc Create, maintain, and utilize departmental email distribution lists
- Interpersonal communication
- Courteous and Professional
- Thorough and collaborative
- Strategic Planning
- Project management
- Maintain client records with highest regard to confidentiality
- Calculate freight costs
- Accounting
- Sales Tracking
- Client Relationship Management
- Multitasking Abilities
- Team Collaboration
- Conflict Resolution
- Microsoft Office Proficiency
- Customer Relationship Management
- Project Coordination
- Problem Solving
- Organizational Skills
- Sales Support
- Time Management
- Sales Training
- Attention to Detail
- Order Processing
- Account Management
- Product Knowledge
- Report Generation
- Inventory Management
- Data Analysis
- Sales Team Training
- Staff Management
- Vendor Management
- Order Management
- Proposal Development
- Sales Reporting
- Resolution-Oriented
- Continuous Improvements
- Decisive
- Database Management
- Positive and Upbeat
- Direct Sales
- B to B Sales
- Review of Contracts
- Verbal and Written Communication
- Sales Process
- Market Intelligence
- Rapport and Relationship Building
- Persuasive Negotiations
- Empowers High-Performing Sales Teams
References
- Ben Strasshofer, District Manager, MLS, 5400 Alton Street, Chino, CA, 91710, (909)364-8719
- Michelle Harlin, Office Manager, MLS, 5400 Alton Street, Chino, CA, 91710, (909)364-8702
- Randy Garrett, Account Executive, MLS, 7912 Ostrow Street, San Diego, CA, 92111, (858)268-9462
- Mark Kelley, Corporate Account Executive, MLS, 2727 Industry St, Oceanside, CA, 92054, (760)757-9099
Spending time with family, Exercising, Drawing, Loving animals
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Timeline
Sales Administrator
Mission Linen & Uniform
06.2009 - Current
Executive Administrative Assistant/Supervisor
Mission Linen & Uniform
06.2004 - 06.2009
Department Secretary
Mission Linen
12.2000 - 06.2004
Supervisor-Call Center
Mission Linen (Remedy Temp)
03.1998 - 12.2000
No Degree - Business Administration
University of Phoenix