UnitedHealth Group/OptumRx – Home Infusion Pharmacy
Tampa, FL
06.2022 - Current
Direct management and leadership by serving a team of Clinical Pharmacists and other pharmacy team members
Fosters collaboration with pharmacy team and interdepartmental leaders in process improvement plans, identifying RCAs, and quarterly CQI’s relevant to pharmacy workflow operations to ensure compliance with State Board of Pharmacy Rules and Regulations
Ensures pharmacy practice and services reflect current best practices and compliance with all State BOP, patient care and pharmacy policies, procedures and best practices related to Infusion, Sterile Compounding and Specialty Pharmacy
Participates in Quality Improvement program, reviewing available data to monitor pharmacy performance, support identification of trends needing improvement, and foster development of effective corrective action plans to achieve positive clinical and operational outcomes
Leads the SPC remediation program in response to identified excursions, in compliance with USP and FDA guidance, regularly evaluating program effectiveness and initiating improvement activities in collaboration with leadership and shared services partners (compliance, pharmacy practice, legal, regulatory)
Participates in implementing new infusion products, programs, and strategic service initiatives per company goals
Educates, motivates, and/or influences others (e.g., leadership, other stakeholders, including those for whom there is no direct line of authority) to understand the overall scope of the infusion pharmacy program, overcome potential barriers, and engage in and commit to the process
Strong focus on professional staff education and development
Participates in leadership communication via business reviews, staffing assessments and evaluations, ROIs, and overall business performance analysis
Identified and presented a thorough strategic plan utilizing VUCA and S.W.O.T analysis for new add-on service opportunities within existing and incoming clients to maintain a competitive advantage
Manage and coordinate countless projects simultaneously across multiple business segments such as, but not limited to, developing, and supporting quality initiatives in customer satisfaction, collaborate and develop programs to streamline efficient workflow for clinicians, payors, central support, health-system leaders, and internal team, and develop programs and training material with recommendations targeting operational concerns and productivity growth
Provide oversight of clinical decision-making aspects of organizational programs
Engaged in the development of all clinical policies & procedures, and all activities related to accreditation programs
Oversee day to day operations of the pharmacy department and personnel to ensure compliance with federal and state regulatory bodies, inventory management of +$3M, aseptic compounding techniques & dispensing, maintain quality and compliance to ensure efficient delivery services to guarantee patient satisfaction.
UnitedHealth Group/OptumRx – Home Infusion Pharmacy
Tampa, FL
04.2019 - 06.2022
Compounding Sterile IV Antibiotics, TPN’s, Inotropes, Specialty, IVIG and Chemo/hazardous medication(s) etc
Following USP 797 and USP 800 guidelines
Ensure proper consistency and stability for all sterile compounds conducted in ISO 5 environments
Comply with proper garbing and aseptic techniques in accordance with USP 797 and USP 800
Comply with USP 797 and 800, state and federal regulatory bodies
Compound medication including cardiovascular along with acute and chronic disease state management
Managed proper inventory and ordering for anticipation for increase in prescription count
Supervise all compounding activities and ensuring that supportive personnel are adequately trained to perform assigned functions
Maintain and update patient profiles with allergies and current medications
Serve as a drug information source to physicians and nurses, providing dosing, therapeutic consultant in a timely and accurate manner
Process, pack and ship outgoing pharmacy orders, ensuring drug, related supplies and patient collateral are included
Perform drug/supply ordering and inventory/warehouse duties.
Clinical MTM Pharmacist
Enhanced Medication Services
09.2020 - 12.2020
Perform patient outreach to optimize medication use and promote improved health outcomes
Thoroughly completed comprehensive medication review and communicated with providers regarding medication quality improvement intervention
Communicated with patients and providers to solve specific issues pertaining to medication adherence and supplemental medication
Regional Manager - Director of Health System Solutions
Benzer Pharmacy
Tampa, FL
05.2018 - 04.2019
Established Bedside Delivery Program with several Health Systems focusing on discharged patients and assisting in their Transition of Care
Successfully managed and operated over 10 corporate stores through increase in revenue and proper staffing and training
Developed unique strategic plans to accomplish company goals for each specific store through demographic population and community needs
Established relationships between our branch stores and assisted living facilities/ skilled nursing facilities
Trained Pharmacy staff in regard to thorough program fulfillment and efficient workflow
Created SOP’s, training and proper legal documentation to ensure safe and effective program development
As the department head, I presented our program to several facilities and was able to execute contract negotiation(s) to ensure proper workflow for all participants
Support department quality assurance and improvement guidelines
Managed several employees under my department through leadership techniques rather than a management approach
Provided monthly Pharmacy Consulting services to Eckerd Connects, Challenge Youth Academy
Performed all duties and functions in compliance with state and federal pharmacy laws and regulations
Created prescription discount medication formulary for indigent patients
Offered IPPE/APPE rotation sites for several pharmacy universities across the state of Florida.
Provider Relationship Manager
Benzer Pharmacy
Tampa, FL
01.2018 - 05.2018
Developed a new department within the company, in order to help increase revenue within all our Florida pharmacies, by initiating great communication through acquisition and retention from physician referrals
Coordinated and implemented physician referral-based management, marketing management, community outreach events through marketing initiatives via public relations and health fairs
Managed and monitored fluctuation of analytical data from our customer service representatives (CSR’s) to maximize growth in revenue while managing marketing budget and expenses
Consulted diabetic, hyperlipidemia and hypertension patients on their medications utilizing Mirixa and Outcomes Software.
The National Society of Leadership and Success (NSLS) – Capella University
The Delta Iota Chapter of Kappa Psi Pharmaceutical Fraternity Inc. – FAMU
American Society of Health-System Pharmacists (ASHP)
Timeline
Director of Pharmacy
UnitedHealth Group/OptumRx – Home Infusion Pharmacy