Ahashta Brockman
Fieldsboro
Summary
Dynamic professional with proven expertise in data entry and customer service, exemplified during tenure at Payless Shoe Store. Excelled in Microsoft Excel and critical thinking, enhancing data accuracy and customer satisfaction. Achieved significant project turnaround improvements, demonstrating exceptional time management and attention to detail.
Overview
3
3
years of professional experience
Work History
Data Entry Clerk
Payless Shoe Store
04.2022 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Used computer software to store and retrieve data.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Customer Service Representative
Bath & Body Works
01.2021 - 03.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Worked effectively in fast-paced environments.
Education
GED -
Jevs E3 Center City
Philadelphia, PA01-2017
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Time management
- Accuracy and attention to detail
- Independent worker
- Mail handling
- Customer service
- Active listening
- Critical thinking
Timeline
Data Entry Clerk
Payless Shoe Store
04.2022 - 07.2024
Customer Service Representative
Bath & Body Works
01.2021 - 03.2024
GED -
Jevs E3 Center City
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