Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Dawson

North Las Vegas,NV

Summary

Proven leader at Wing Stop, adept in cash handling and exceptional customer service, significantly enhanced team performance through effective training and mentoring. Demonstrated decision-making prowess and a commitment to excellence, inspiring continuous improvement and adherence to high standards.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

2
2
years of professional experience

Work History

Shift Manager

Wing Stop
11.2022 - 07.2024
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Education

GED -

Xxxxxxx

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training

Timeline

Shift Manager

Wing Stop
11.2022 - 07.2024

GED -

Xxxxxxx

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Dominique Dawson