Ahja Hudson
Puyallup,WA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
ATI Physical Therapy
Puyallup, WA
11.2023 - Current
- Provided technical support for internal and external customers via telephone, email, and live chat.
- Created help documents to assist users with troubleshooting common issues.
- Monitored system performance metrics to identify potential problems in a timely manner.
- Resolved escalated customer service inquiries quickly and effectively.
Group Fitness Instructor
UFC Fit
Puyallup, WA
05.2023 - Current
- Varied routines, music and classes while following established protocols.
- Monitored form and technique in group environments to maintain individual safety.
- Conducted energizing, fun, safe and educational classes.
- Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
Customer Service Agent
Alaska Airlines
San Francisco, CA
02.2023 - 01.2024
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Advised customers on purchasing decisions based on their individual needs.
Sales Associate
Nike Factory Store
San Leandro, CA
11.2018 - 05.2021
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Worked as a cashier to provide quick & efficient checkouts for customers
Group Fitness Instructor/Fitness Center Attendant
Recreation And Wellness Center
Hayward, CA
01.2018 - 08.2020
- Designed class content and delivery methods to match skill levels of participants and keep student interest high.
- Monitored form and technique in group environments to ensure safety of individuals.
- Encouraged engagement in group fitness classes and gym activities to create and maintain motivational and supportive culture while boosting positive client experiences.
- Assisted with membership inquiries, cancellations, and renewals.
- Provided information about classes and other services available at the fitness center.
- Maintained cleanliness of the fitness center equipment and facilities.
Customer Service Representative
AT&T
Berkeley, CA
05.2017 - 05.2023
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Retained knowledge of latest technology and National promotions to serve as a resource for customers.
- Exemplify energetic and positive attitudes to help customers have the best consumer experience.
- Use of sales strategies to target customers needs and secure sales.
Education
Bachelor of Science - Kinesiology
California State University, East Bay
Hayward, CA08.2020
Recreation And Wellness Center Internship
California State University, East Bay
Hayward, CASkills
- Outgoing
- Attentive
- Committed High Achiever
- Reliable and punctual
- Effective Cross Functional Communicator
- Rapid & Adaptive
- Solution Oriented Professional
- Health & Safety Management
- Skilled collaborator
Certification
- Group Fitness Instructor, AFAA - Life time certified (est. 2018)
- CPR/AED certified, American Red Cross
- INBA First place Bikini Novice & Bikini Open (2017)
References
Simika Fox
Manager
AT&T
(253)273-0314
Simika.Fox@gmail.com
Jane Adu-Aquah
Recreation and Wellness Center
Operations Manager
(510)885-2685
Janeaduaquah@csueastbay.edu
Ifeoma Nwaobi
Manager
Nike
(916)730-6867
INwaobi@gmail.com
Timeline
Operations Support Specialist
ATI Physical Therapy
11.2023 - Current
Group Fitness Instructor
UFC Fit
05.2023 - Current
Customer Service Agent
Alaska Airlines
02.2023 - 01.2024
Sales Associate
Nike Factory Store
11.2018 - 05.2021
Group Fitness Instructor/Fitness Center Attendant
Recreation And Wellness Center
01.2018 - 08.2020
Customer Service Representative
AT&T
05.2017 - 05.2023
Bachelor of Science - Kinesiology
California State University, East Bay
Recreation And Wellness Center Internship
California State University, East Bay