Summary

Overview

Work History

Education

Skills

Timeline

Ahjanae Byrd

Washington,DC

Summary

Dynamic professional committed to enhancing customer satisfaction and operational efficiency. Proven ability to adapt in fast-paced environments while solving complex issues. Strong work ethic and dedication to team objectives drive consistent contributions to organizational success.

Overview

years of professional experience

Work History

Receptionist / Front Desk Asssistant (Admissions S

ITG Academy

Landover, Maryland

02.2026 - Current

Managed front desk operations, handling high-volume calls and ensuring professional office environment.
Scheduled, rescheduled, and confirmed client appointments while maintaining accurate documentation.
Supported admissions by collecting, verifying, and tracking client documents and intake packets.
Prepared drug testing materials and maintained confidential records in compliance with protocols.
Tracked office inventory, coordinated supply orders, and managed basic logistics.
Maintained reports, organized meeting minutes, and streamlined digital filing systems.
Resolved routine administrative issues while facilitating clear communication among staff and departments.
Assisted with residential support through record maintenance and participant data tracking.

Package Room Supervisor

First Service Residential

08.2024 - 07.2025

Supervised daily operations, ensuring adherence to safety and quality standards for optimal package handling.
Trained new team members on operational procedures and customer service protocols.
Coordinated staff schedules to enhance workforce coverage and efficiency during peak periods.
Monitored inventory levels, facilitating timely restocking of supplies and equipment.
Resolved customer inquiries and complaints to uphold high satisfaction levels and foster positive guest experiences.
Worked with front desk to respond promptly to all guest requests.

CUSTOMER REPRESENTATIVE (LOCAL HIRE)

FEMA HOMELAND SECURITY

11.2022 - 04.2024

Assists callers with questions and concerns related to the recent disaster, responds to customer inquiries with active listening using a script as a guide.
Planned daily activities according to company policy and job description to maximize personal output.
Supported disaster survivors by delivering information on assistance programs, guiding application processes, and resolving aid-related concerns.
Utilizes standard technology such as computers, telephone, email and web browsers to complete work tasks.
Directed escalated calls to supervisor for resolution.
Records all results from contacts in call center database.

CALL REPRESENTATIVE

DC HEALTH CALL CENTER

02.2021 - 05.2021

Handled phone inquiries, scheduled patients for office visits and medical procedures related to Coronavirus vaccinations.
Assisted clients in navigating health programs, demonstrating adaptability to diverse needs.
Conducted follow-up calls to ensure resolution of inquiries, reinforcing client trust and relationship management.
Maintained contact with customers to request referrals.

Concierge

Vesta Corporation

10.2018 - 09.2020

Welcoming customers upon entrance and confirm reservations.
Check identification for incoming visitors
Functioned as key resource for guests and residents in need of support.
Analyzed customer demands to create personalized solutions.
Coordinated receipt and organization of packages from UPS and FedEx.
Responsible for issuing all building correspondences to residents
Pool supervisor – summer – oversee the children
Filing documents

Registration Assistant

Howard University

08.2012 - 10.2014

Greeted students as they came in for orientation. Assembled and organized documents for student registration. Reviewed and maintained student files, data and documents to assist in the New Student Orientation. Assist with all onboarding sessions needed by the university.

SPECIMEN COLLECTOR

CIAN DIAGNOSTIC

10.2021

Coordinated school visits for elementary and middle grades.
Executed nasal swab procedures for Covid-19 assessments.
Label each with proper name and class
Gathered materials for test procedures.
Supplied materials to facilitate results.