Ahjhane Jenkins
Orlando,FL
Summary
Resourceful professional in travel coordination, known for high productivity and efficient task completion. Specialize in itinerary planning, customer relationship management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance client satisfaction and streamline travel experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Travel Agent
Archer Travel company
12.2019 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Processed payments from clients via cash or credit cards.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Prepared customized itineraries based on customer needs and preferences.
- Researched availability of airfare and hotel rooms using reservation systems.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
Front Desk Agent
The Artmore Hotel
Atlanta, GA
02.2022 - 04.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Monitored security cameras in lobby area as needed.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
LEASING AGENT
CENTINNEAL APARTMENTS
ATLANTA, GA
08.2021 - 01.2022
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Prepared monthly financial reports for management review.
- Developed marketing strategies to attract new tenants.
- Monitored rent collection activities and pursued delinquent accounts.
Education
High School Diploma -
Evans High School
Orlando, FL05-2014
Skills
- Executive Travel
- Overseas tours
- Travel research
- Travel Arrangements
- Client amenities
- Travel packages
- Client networking
- Leisure travel
- Itineraries
- Special needs travelers
- Hotel Accommodations
- Team Oversight
- Retail Sales
- Credit card payments
- Client Consultations
- Client Relations
- Geography Knowledge
- Company Branding
Certification
- license pharmacy technician
- certified travel agent
- certified home health aide
- certified info technology
- certified tax preparer
Timeline
Front Desk Agent
The Artmore Hotel
02.2022 - 04.2023
LEASING AGENT
CENTINNEAL APARTMENTS
08.2021 - 01.2022
Travel Agent
Archer Travel company
12.2019 - Current
High School Diploma -
Evans High School