Ahlam Awada
Detroit,MI
Overview
14
14
years of professional experience
Work History
Medical Assistant
Eastborn Medical Group
04.2025 - Current
- Managed electronic health records, ensuring accuracy and confidentiality in patient information.
- Reviewed incoming lab results, identified and flagged abnormal values, and prepared comparison reports highlighting changes from previous results to support physician evaluation and patient care decisions.
- Called patients to clearly explain physician-reviewed lab results and next steps, ensuring understanding, answering questions, and reinforcing trust in the care process.
- Administered patient care, including vital sign checks and medical history documentation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Processed insurance verifications and maintained accurate patient records for compliance.
- Managed patient scheduling and appointment coordination to optimize daily operations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Laboratory Research Assistant
Wayne State University
01.2023 - Current
- Orally presented scientific poster in Warrior Scholar Conference detailing the enhancement of introns on gene expression from transcription to translation.
- Prepare written reports of research methods and results.
- Perform ChIP experiments, PCR, gel electrophoresis, genomic isolation, and other scientific experiments.
- Collect, record, and quantify experimental data.
- Maintain a clean and safe laboratory environment, adhering to safety guidelines and regulations.
Instructor II
ACCESS
06.2022 - Current
- Create lesson plans and implement instructional activities.
- Communicate effectively with students, parents, and other professionals.
- Promote a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Initiate new learning methods, eliminating instructional gaps and improving comprehension.
Sr. Credit Support Specialist
Comerica Bank
02.2019 - 02.2022
- Trained and supervised new employees
- Prepared credit quality review packages
- Developed training programs for staff members, enhancing skillsets and improving overall performance.
Licensed Relationship Banker
Citizens Bank
02.2018 - 02.2019
- Assessed clients' financial situations
- Resolved customer issues
Educational Site Leader
ACCESS
03.2017 - 02.2018
- Use Microsoft Word, Access, and Publisher to write and distribute monthly newsletters for program updates.
- Use Microsoft Excel to analyze student progress, parent involvement, and budgeting.
- Evaluate employee performance regularly, providing constructive feedback and identifying opportunities for growth and development.
- Communicate effectively with students, parents, and other professionals
Customer Service Specialist and Western Union Agent
Dearborn Fresh Supermarket
02.2015 - 01.2017
Volunteer EMT
Lebanese Red Cross
11.2013 - 01.2015
- Provided emergency treatment and first aid
- Prepared patients for safe transport to hospitals
Private Tutor
Self-Employed
11.2011 - 01.2015
- Tutor students in various subjects.
Education
Bachelor of Science - Business Administration with an emphasis in Finance
American University of Science & Technology
BeirutBachelor of Science - Biological Sciences
Wayne State University
Detroit, MI05.2024
Skills
- Microsoft Office (Word, Excel, Publisher, PowerPoint, etc)
- Written Communication
- Interpersonal and Oral Communication
- Scientific Writing
- HIPAA compliance
- EMR / EHR
- Clinical documentation
- Patient-focused care
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Elementary
Timeline
Medical Assistant
Eastborn Medical Group
04.2025 - Current
Laboratory Research Assistant
Wayne State University
01.2023 - Current
Instructor II
ACCESS
06.2022 - Current
Sr. Credit Support Specialist
Comerica Bank
02.2019 - 02.2022
Licensed Relationship Banker
Citizens Bank
02.2018 - 02.2019
Educational Site Leader
ACCESS
03.2017 - 02.2018
Customer Service Specialist and Western Union Agent
Dearborn Fresh Supermarket
02.2015 - 01.2017
Volunteer EMT
Lebanese Red Cross
11.2013 - 01.2015
Private Tutor
Self-Employed
11.2011 - 01.2015
Bachelor of Science - Business Administration with an emphasis in Finance
American University of Science & Technology
Bachelor of Science - Biological Sciences
Wayne State University