Elleanor Phoenix
San Francisco,CA
Summary
Highly conscientious and focused professional, with strong organizational skills. Detail-oriented, reliable, and accurate. Outstanding problem-solving abilities. Work well independently and as a member of the team. Effective under high pressure in a fast-paced environment. Highly self-motivated, with personal standards of excellence. Positive work attitude, with an exceptional work ethic. Dedicated and empathetic medical assistant offering experience in direct patient care and medical office management. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
One Medical Group
San Francisco, CA
07.2021 - Current
- Administered injections, medications and treatments as directed by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
- Inspected equipment to ensure proper working order prior to use on patients.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Explained treatment procedures and physicians' instructions.
- Handled general office duties to support administrative staff during peak hours.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Cleaned and maintained medical equipment following procedures and standards.
- Changed dressings on wounds to prevent infection and check for healing.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared treatment rooms for patient examinations.
- Maintained updated knowledge through continuing education and advanced training.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Performed venipuncture and other blood collection procedures according to established standards.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Assisted in the training and mentoring of new phlebotomy staff.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Assisted in training technicians, medical students or other staff members.
- Demonstrated proficiency in using various types of EKG machines such as 12-lead ECGs and portable systems.
- Assisted with stress tests, holter monitors, pacemaker checks and other diagnostic procedures as needed.
- Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
- Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Operated equipment to analyze bodily fluids for anomalies.
- Operated point-of-care testing equipment in a fast-paced environment, ensuring rapid response times.
- Prepared reagents, media, stains, solutions, and other materials used in testing procedures.
- Ensured compliance with all federal, state, and local regulations, including HIPAA and OSHA standards.
- Obtained serum or viral swab samples for analysis.
- Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
- Adhered to all safety protocols when handling hazardous materials related to injection therapy.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Maintained personal and team compliance with medication administration standards and patient care best practices.
- Disposed of needles, syringes, and other contaminated items according to established protocol.
- Demonstrated appropriate techniques to assist surgeons with closure of incisions.
- Exhibited confidence to work extremely well under pressure and with variety of physicians of different temperaments.
- Follows complex and comprehensive verbal and written instructions.
- Handled emergency situations calmly and efficiently.
- Observed strict safety measures, including checking medication dosages before administration to patients.
Assistant, Account Intern
GO BLUE INVESTMENTS, LLC
Jackson, CA
01.2020 - 01.2021
- Responsible for submitting and filling out accounting information, such as General Ledgers, Subsidiary Ledgers, Revenue, Sales, and Expenses
- Also, providing individuals with the piece of mind that their investments are secure
- Also, keeping count of company expenses for business, updating information, keeping scheduling efficient, and staying on task every day
Sales, Team Lead
Buchta Executive Network
Berkeley, CA
01.2017 - 01.2019
- Selling, managing, and providing piece of mind to clients who are having cable, internet, home security, or cellphone services
- Also, leading a team every morning, teaching new techniques, communication, and running over specific scenarios so they do not get scared when faced with specific customers or scenarios
- Meeting at the end of everyday with our CEO discussing our team profits, discussing what happened each day, and coming up with new ideas for our next day
- I was responsible for at least 8 people at a specific time minimum
- Also, required to be in office early as to prep learnings, encouragement, and excitement for my team
- I was required to speak in front of a minimum of 30 people at a time every day
- I was also responsible for submitting commissions, paperwork, and responsible for the privacy of our clients
Manager
EXPRESS
Vacaville, CA
01.2015 - 01.2017
- Responsible for keeping everyone on their daily tasks, working with other management, making sure we meet our total sales for the day, explaining and teaching employees how to efficiently read data to meet goals
- Team player who takes the lead and makes sure everyone is on task
- Processing audits, interviewing employees for future positions, efficiently making sure all customers are happy, leading a minimum of 10 people at a time
- Making sure all merchandise is accounted for, preparing for tax/audit seasons, being punctual and professional in all meetings
- Opening and closing the store efficiently, submitting our daily earnings and continuing to do modules to learn more about management
- Keeping a positive energy and encouraging my teams
Education
Associate of Arts - MULTIMEDIA COMMUNICATIONS
THE ACADEMY OF ART UNIVERSITY
SAN FRANCISCO, CA02-2021
MA Certification - Medical Assistant
BAMA
San Francisco, CAPhlebotomy Certification - Phlebotomy Certification
BAMA
San Francisco, CASkills
- Microsoft Word
- FreshBooks
- Excel
- Outlook
- PowerPoint
- Publisher
- Protools
- Creative Cloud Suites
- Mac
- PC
- 1Life (One Medical Group's Technology)
- Epic
- Labcorp & Quest Sites
Affiliations
- The Academy Of Art Film Club
- Worked Freelance with Bay Area DJs
- Worked Freelance with Xfinity as third party advertising editor
- Worked Freelance with many Indie Filmmakers as DP, AD, and Editor
References
Professional references are available upon request.
Community Service
- Volunteer, Providence Part Hospital, Novi, MI
- Former Volunteer, Humane Society of Huron Valley, Ann Arbor, MI
- Former Volunteer, Meals on Wheels, San Francisco, CA
- Former Volunteer, Project Open Hand, Oakland, CA
Language Fluencies
- French
- English
Certification
- MA (Medical Assistant Certification)
- Phlebotomy Certification
Languages
English
First Language
French
Intermediate
B1
References
References available upon request.
Timeline
Medical Assistant
One Medical Group
07.2021 - Current
Assistant, Account Intern
GO BLUE INVESTMENTS, LLC
01.2020 - 01.2021
Sales, Team Lead
Buchta Executive Network
01.2017 - 01.2019
Manager
EXPRESS
01.2015 - 01.2017
Associate of Arts - MULTIMEDIA COMMUNICATIONS
THE ACADEMY OF ART UNIVERSITY
MA Certification - Medical Assistant
BAMA
Phlebotomy Certification - Phlebotomy Certification
BAMA