Ahlaya Coombs
West Palm Beach,FL
Summary
Offering excellent interpersonal skills and genuine interest in helping others, eager to learn and develop in fast-paced call center environment. Delivers outstanding customer service by quickly grasping new tools and techniques. Ready to use and develop problem-solving and communication skills in call center role.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Team member
Chick-fil-A
08.2022 - 06.2024
- (Drive thru worker) + take people orders from their cars (Taking payments) + For faster movement of the line, customers would get their food faster
- (Front counter worker) + would help any customer in the front of the house (asking customers would they like refills or need help) + customs will be satisfied and happy
- (server) + give customers their food (serve customers their food)
- (cashier) + work with the cash register (deal with money and payments)
Call Agent
Designer Landscapes
03.2021 - 04.2023
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
- Maintained high call quality standards by adhering to company guidelines and protocols.
Education
High school student -
Seminole ridge community high school
06.2024
Skills
- Computer skills
- Planting
- Problem-solving
- Multitasking
- Deadlines
- Time management
- Friendly and outgoing
- Attention to detail
Recognitionsvolunteerwork
- All About Learning Day Care, 2022
- Animal Shelter, 2023
- Being a Top Performer for a Week, 2023
Timeline
Barista
Starbucks
05.2024 - Current
Team member
Chick-fil-A
08.2022 - 06.2024
Call Agent
Designer Landscapes
03.2021 - 04.2023
High school student -
Seminole ridge community high school