Microsoft Word
AHLIAH SHARP
Staff Services Analyst_Contact Tracer
Rancho Cucamonga,CA
Summary
Staff Services Analyst with career history of improving human resource-related functions through careful analysis and targeted recommendations. Skill in reviewing diverse sources, compiling data and producing relevant reports and models to inform decision-making process. Proficient in Microsoft Office; Word, Outlook, Excel, PowerPoint, and Adobe Pro. Seeking to build on more demanding human resource related functions.
Overview
8
8
years of post-secondary education
24
24
years of professional experience
Work History
Staff Services Analyst/Contact Tracer
California Correctional Health Care Services, CCHCS
Ontario, CA
02.2021 - Current
- Examined logs, documents and other records to generate complete data views.
- Created documents, correspondence and memos to update leadership and team members.
- Compiled information and submitted weekly reports.
- Tracked return to work dates with Sharepoint spreadsheets.
- Documented business processes and analyzed procedures to align with changing business needs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Health and Office Services Technician
California Department of Corrections and Rehabilitation
Chino, CA
04.1998 - 01.2021
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Maintained electronic record management systems to analyze and process data.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Analyzed current programs to determine effectiveness.
Event Specialist II
Sempra Energy
Los Angeles, CA
10.2018 - 04.2019
- Liaised with marketing and PR colleagues to promote special events on social calendars.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Analyzed performance and trends to recommend program improvements.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Monitored problems to define root causes and design systematic approaches to overcome obstacles and increase functionality.
Practicum Student Counselor
Able Mediation And Counseling Services Inc
Rancho Cucamonga, CA
04.2017 - 12.2017
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental levels.
- Offered expert testimony for legal consultations used for court hearings.
Education
No Degree - Industrial Organizational Psychology
Capella University
Minneapolis, MN 04.2018 - Current
Master of Science - Clinical Psychology
Capella University
Minneapolis, MN 07.2014 - 12.2017
Bachelor of Arts - Psychology, Sociology
Ashford University
San Diego, CA 05.2012 - 03.2014
Skills
Documentation skills
Software
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Adobe
PowerPoint
Additional Information
- ACTIVITIES and HONORS , Member of Psi Chi International Honor Society in Psychology Candidate for National Society of Leadership and Success .
Interests
Public Speaking/ Oratory; Writing
Timeline
Staff Services Analyst/Contact Tracer
California Correctional Health Care Services, CCHCS
02.2021 - Current
Event Specialist II
Sempra Energy
10.2018 - 04.2019
No Degree - Industrial Organizational Psychology
Capella University
04.2018 - Current
Practicum Student Counselor
Able Mediation And Counseling Services Inc
04.2017 - 12.2017
Master of Science - Clinical Psychology
Capella University
07.2014 - 12.2017
Bachelor of Arts - Psychology, Sociology
Ashford University
05.2012 - 03.2014
Health and Office Services Technician
California Department of Corrections and Rehabilitation
04.1998 - 01.2021
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