Microsoft Word
AHLIAH SHARP
Staff Services Analyst_Contact Tracer
Rancho Cucamonga,CA
Summary
Staff Services Analyst with career history of improving human resource-related functions through careful analysis and targeted recommendations. Skill in reviewing diverse sources, compiling data and producing relevant reports and models to inform decision-making process. Proficient in Microsoft Office; Word, Outlook, Excel, PowerPoint, and Adobe Pro. Seeking to build on more demanding human resource related functions.
Overview
8
8
years of post-secondary education
24
24
years of professional experience
Work History
Staff Services Analyst/Contact Tracer
California Correctional Health Care Services, CCHCS
Ontario, CA
02.2021 - Current
- Examined logs, documents and other records to generate complete data views.
- Created documents, correspondence and memos to update leadership and team members.
- Compiled information and submitted weekly reports.
- Tracked return to work dates with Sharepoint spreadsheets.
- Documented business processes and analyzed procedures to align with changing business needs.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Health and Office Services Technician
California Department of Corrections and Rehabilitation
Chino, CA
04.1998 - 01.2021
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Maintained electronic record management systems to analyze and process data.
- Provided in-depth support to executive staff in regards to healthcare programs and administration.
- Analyzed current programs to determine effectiveness.
Event Specialist II
Sempra Energy
Los Angeles, CA
10.2018 - 04.2019
- Liaised with marketing and PR colleagues to promote special events on social calendars.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Analyzed performance and trends to recommend program improvements.
- Managed event logistics and operations, including support staff, vendor services and volunteers.
- Monitored problems to define root causes and design systematic approaches to overcome obstacles and increase functionality.
Practicum Student Counselor
Able Mediation And Counseling Services Inc
Rancho Cucamonga, CA
04.2017 - 12.2017
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided guidance and advice to help cultivate self-esteem and community involvement.
- Communicated closely with other counselors to devise programs and activities based on developmental levels.
- Offered expert testimony for legal consultations used for court hearings.
Education
No Degree - Industrial Organizational Psychology
Capella University
Minneapolis, MN 04.2018 - Current
Master of Science - Clinical Psychology
Capella University
Minneapolis, MN 07.2014 - 12.2017
Bachelor of Arts - Psychology, Sociology
Ashford University
San Diego, CA 05.2012 - 03.2014
Skills
Documentation skills
Administrative leadership
Document preparation
File and records management
Training and mentoring
Team Building
Organizational Development
Analytical
Software
Microsoft Outlook
Microsoft Teams
Microsoft Excel
Adobe
PowerPoint
Additional Information
- ACTIVITIES and HONORS , Member of Psi Chi International Honor Society in Psychology Candidate for National Society of Leadership and Success .
Interests
Public Speaking/ Oratory; Writing
Timeline
Staff Services Analyst/Contact Tracer
California Correctional Health Care Services, CCHCS
02.2021 - Current
Event Specialist II
Sempra Energy
10.2018 - 04.2019
No Degree - Industrial Organizational Psychology
Capella University
04.2018 - Current
Practicum Student Counselor
Able Mediation And Counseling Services Inc
04.2017 - 12.2017
Master of Science - Clinical Psychology
Capella University
07.2014 - 12.2017
Bachelor of Arts - Psychology, Sociology
Ashford University
05.2012 - 03.2014
Health and Office Services Technician
California Department of Corrections and Rehabilitation
04.1998 - 01.2021