Ahlijia Gails
Owensboro,KY
Summary
Dynamic professional with a proven track record at Fortrex, excelling in team leadership and ERP implementation. Recognized for enhancing operational efficiency through critical thinking and effective communication. Committed to fostering collaboration and delivering exceptional customer service, while adeptly managing multiple projects under tight deadlines.
Overview
2026
2026
years of professional experience
Work History
Safty Sanitation
Fortrex
02.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Team Leader
Will Alvarez
2025 - Current
- Supervised team operations to ensure compliance with safety protocols and operational standards.
- Developed training programs to enhance team skills and improve overall performance.
- Streamlined workflow processes, resulting in increased efficiency and reduced downtime.
- Monitored team performance metrics to identify areas for improvement and implement corrective actions.
- Coordinated project timelines and resource allocation to meet organizational goals effectively.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
- Implemented quality control measures, ensuring consistency in product delivery and service excellence.
- Facilitated cross-departmental communication to enhance collaboration and operational synergy.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Developed and executed training programs that significantly improved team skills and morale.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
ERP Specialist
Jose Crespo
2025 - Current
- Implemented ERP system enhancements to streamline business processes and improve data accuracy.
- Conducted user training sessions on ERP functionalities, resulting in increased team proficiency and confidence.
- Collaborated with cross-functional teams to identify system requirements and optimize workflows within the ERP platform.
- Analyzed system performance metrics to drive continuous improvement initiatives for operational efficiency.
- Developed comprehensive documentation for ERP procedures, ensuring consistency and clarity across user interactions.
- Supported troubleshooting efforts by diagnosing issues within the ERP system and coordinating timely resolutions.
- Facilitated regular feedback sessions with users to gather insights for future ERP updates and enhancements.
- Managed data migration projects, ensuring seamless transitions between legacy systems and new ERP solutions.
- Documented standard operating procedures and user manuals for ERP processes, facilitating knowledge transfer and consistent process execution.
- Ensured data security within the ERP environment through the implementation of robust access controls and security policies.
- Improved ERP system efficiency by analyzing business processes and implementing necessary changes.
- Conducted end-user training sessions to increase proficiency in ERP usage, boosting overall productivity.
- Supported users during critical month-end closing activities, mitigating risks associated with financial reporting errors or delays.
- Streamlined workflows by automating routine tasks using scripting languages, improving team efficiency.
- Coordinated testing efforts during software implementations or updates, ensuring smooth transitions without compromising system integrity.
- Developed customized reports for management, facilitating informed decision-making processes.
- Evaluated potential software solutions, recommending cost-effective options that aligned with company objectives and requirements.
- Contributed to successful organizational change efforts by providing expertise on best practices in ERP utilization.
- Increased system reliability by identifying bottlenecks and performance issues, utilizing monitoring tools and diagnostic techniques effectively.
- Assisted in successful ERP implementation projects, minimizing downtime and improving operational efficiency.
- Managed vendor relationships to ensure timely delivery of required updates and enhancements for the ERP system.
- Enhanced user experience with improved system functionality by troubleshooting and resolving technical issues.
- Maintained up-to-date knowledge of industry trends and advancements in ERP technology, advising stakeholders on relevant developments as needed.
- Participated in regular system reviews to identify opportunities for process improvements or cost savings initiatives.
- Performed gap analysis between existing systems and desired outcomes, prioritizing areas for improvement accordingly.
- Provided guidance on change management strategies during major upgrades or migrations to minimize disruption to business operations.
- Optimized data accuracy within the ERP system through regular audits and data validation procedures.
- Collaborated with cross-functional teams to ensure seamless integration of ERP modules, streamlining business operations.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Coordinated data conversion activities with internal and customer resources.
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
- Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
- Delivered individualization by working with clients to gather business requirements.
- Aided marketing initiatives by contributing technical and marketing content.
- Coordinated data conversion with internal and customer resources.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
High School Diploma -
North Hardin High
Radcliff, KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Safty Sanitation
Fortrex
02.2025 - Current
Team Leader
Will Alvarez
2025 - Current
ERP Specialist
Jose Crespo
2025 - Current
High School Diploma -
North Hardin High