Ahlima Muhammad
Customer Service Professional
Jackson,MO
Summary
Conscientious customer service professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Scholar House Apartments
Paducah , Kentucky
01.2017 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Assistant Office Manager
Scholar House Apartments
Paducah, KY
01.2017 - 03.2022
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate Of Applied Science -
West Kentucky Community And Technical College
Paducah, KY12.2021
Skills
- Leading Team Meetings
- One Call Resolution
- Issue Resolution
- Scheduling and Coordinating
- Handling Escalations
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Technical Proficiency
- MS Office
- Contact Management Systems
- Customer Experience Management
- Social Media Management Experience
- Microsoft PowerPoint
- Business Correspondence
- Strategic Networking
Accomplishments
- Successfully recruited and trained 12 new customer service representatives.
- Drove record-high sales that elevated the Apartments ranking in the company from #8to #2.
- Achieved consistent ranking by completing online marketing with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
Timeline
Customer Service Manager
Scholar House Apartments
01.2017 - 03.2022
Assistant Office Manager
Scholar House Apartments
01.2017 - 03.2022
Associate Of Applied Science -
West Kentucky Community And Technical College
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