Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
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Ahlona Willis

Port St. Lucie

Summary

I am a compassionate and service-oriented professional individual with experience in both customer care and animal welfare environment. I am also skilled in providing support to customers and ensuring the wellbeing of animals throughout my attentive, hands-on work career. I'm a strong communicator with the ability to handle inquiries,resolve concerns,and build relationships and trust with customers,other employees,and animals alike. I am also adept at multitasking in a fast-paced setting while maintaining a calm demeanor. I'm a committed person to both customer service satisfaction and animal welfar.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Life Extension
09.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Barn Care/ Assistant Manager

Bar-b-ranch
10.2023 - 09.2024
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • worked with all kinds of animals that need different skills
  • maintaining a clean and safe workplace
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • providing medical assist with animals

Education

High School Diploma -

William H. Adult Turner Tech
10151 Nw 19th Ave #7432, Miami, Fl 33147
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Follow-up skills
  • Appointment scheduling
  • Order processing
  • Data collection
  • Sales expertise
  • Account updating
  • Animal husbandry
  • Veterinarian assistance
  • keeping a clean environment
  • safet protocol

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • was promoted to assistant manager for the ranch.

Languages

English
Native or Bilingual

Interests

  • Cooking
  • Crafting and DIY Projects
  • Animal Care
  • Horseback Riding
  • Outdoor Recreation
  • Knitting and Crocheting
  • Hiking
  • Drawing and Painting
  • I have a passion for photography and editing photos
  • Music
  • I enjoy cooking for friends and family gatherings
  • Adventure Travel

Timeline

Customer Service Representative

Life Extension
09.2024 - Current

Barn Care/ Assistant Manager

Bar-b-ranch
10.2023 - 09.2024

High School Diploma -

William H. Adult Turner Tech
Ahlona Willis