Ahmad Abjiou
Fairfax
Summary
Dynamic customer service professional with a proven track record at Home Depot, excelling in problem-solving and effective communication. Adept at collaborating with teams to resolve issues swiftly, ensuring customer satisfaction. Skilled in data entry and maintaining meticulous documentation, consistently enhancing service desk operations.
Overview
2
2
years of professional experience
Work History
Service Desk Associate
Home Depot
Fairfax
04.2024 - Current
- Collaborated with other departments to facilitate resolution of customer issues.
- Monitored incoming calls and emails to ensure all customer requests were addressed promptly.
- Provided technical support to customers via phone, email and chat.
- Ensured proper documentation was maintained for all service desk incidents.
Front Desk Receptionist
Dave & Buster's
Fairfax
10.2023 - 03.2024
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate of Business Administration - Business Economics
George Mason University
Fairfax, VA05-2026
Skills
- Customer service expert
- Data entry
- Team collaboration
- Problem solving
- Customer service
- Effective communication
Timeline
Service Desk Associate
Home Depot
04.2024 - Current
Front Desk Receptionist
Dave & Buster's
10.2023 - 03.2024
Associate of Business Administration - Business Economics
George Mason University
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