JENNIFER GUILLEN
Monterey Park,CA
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
10
10
years of professional experience
Work History
Service Desk Associate
Home Depot
01.2024 - Current
- Managed order processing.
- Collaborated with departments, vendors, and delivery services to guarantee prompt and precise order completion.
- Maintained accurate stock levels.
- Ensured special orders were delivered on schedule and in perfect condition.
- Offered knowledgeable support to customers, handling questions and resolving concerns.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Assistant Manager
Extra Space Storage
01.2021 - 01.2023
- Oversaw operations and maintenance of residential and commercial properties.
- Optimized customer interactions.
- Developed systematic approaches to enhance workflow efficiency.
- Led team to exceed company benchmarks.
- Collaborated with District Manager to implement employee expectations.
- Oversaw stock levels and maintained precise product management.
- Executed company objectives and protocols promptly.
- Provided coaching to enhance employee performance.
- Facilitated scheduling processes.
- Drafted professional documents and business correspondence.
- Verified and inputted data.
- Updating and maintaining databases
- Coordinating workflow
- Coordinated office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Developed strategies to streamline and improve office procedures
- Recommended process enhancements to boost accuracy, efficiency, and service quality.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Entered and maintained accurate data records.
- Demonstrated flexibility in adapting to changing priorities while consistently meeting deadlines for assigned tasks.
- Developed strong relationships with vendors, ensuring timely deliveries and addressing any issues or discrepancies that arose during transactions.
- Ensured timely delivery of correspondence by managing outgoing mail, reducing delays in communication with clients and partners.
- Maintained confidentiality of sensitive information through proper storage and disposal of documents in accordance with company policies.
Associate Preschool Teacher/Admin Assistant
Childs World
01.2018 - 01.2020
- Designed tailored lesson plans aligned with developmental stages.
- Conducted daily observations of child's behavior.
- Organized and led tours for schools.
- Organize and file student records
- Managed safety protocols in compliance with licensing standards.
- Facilitate daily communication with staff and parents.
POS Lead
Kohls
01.2015 - 01.2017
- Managed opening and closing procedures for POS systems.
- Coordinated break and lunch times for staff.
- Resolved customer inquiries promptly to ensure service excellence.
- Managed daily store functions efficiently.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
Education
Ethic Studies AS -
East Los Angeles College
Monterey Park, CA06.2025
Early Childhood Education AS -
East Los Angeles College
06.2025
Skills
- Active listening
- Critical thinking
- Time Management
- Decision-making
- Interpersonal communication
- Empathy and patience
- Software knowledge
- Training and mentoring
- Appointment scheduling
- Customer service expert
- Organizational growth
- Accurate data entry
- Document formatting
- File management
- Meeting coordination
- Email management
- Deadline oriented
References
Nanette Beightol
(562) 479-5911
Mary Reily
(626) 840-6017
Timeline
Service Desk Associate
Home Depot
01.2024 - Current
Assistant Manager
Extra Space Storage
01.2021 - 01.2023
Associate Preschool Teacher/Admin Assistant
Childs World
01.2018 - 01.2020
POS Lead
Kohls
01.2015 - 01.2017
Ethic Studies AS -
East Los Angeles College
Early Childhood Education AS -
East Los Angeles College