Ahmad Abouarabi
Dearborn,MI
Summary
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by action. Performs well under pressure and thrives in fast paced high-volume environments. Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Restaurant Front of House Manager
Fratellies
10.2022 - 08.2023
- Managed all the front operations
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Made schedules for all front of the house employees.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Developed unique events and special promotions to drive sales.
Patient Transport Driver
Level 1 Transportation
04.2021 - 10.2022
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Prescription Courier
Drug Max Pharamcy
08.2019 - 04.2021
- Handled receipt, storage, identification and delivery of products for clients.
- Built professional relationships with customers and business partners to establish trust and credibility.
- Escalated issues to supervisor for immediate remediation.
- Followed safety procedures and regulations to protect packages and vehicles.
Education
Master of Science - Marketing
Schoolcraft College
Livonia, MI06.2025
Diploma -
Fordson High School
2019
Skills
- Maintaining Clean Work Areas
- Restaurant Operation
- Hiring Procedures
- Resolving Disputes
- Staff Supervision
- POS Systems Operations
- Guest Satisfaction
- Advertising Activities
- Customer Relations
Timeline
Restaurant Front of House Manager
Fratellies
10.2022 - 08.2023
Patient Transport Driver
Level 1 Transportation
04.2021 - 10.2022
Prescription Courier
Drug Max Pharamcy
08.2019 - 04.2021
Master of Science - Marketing
Schoolcraft College
Diploma -
Fordson High School