Ahmad Abu-Alwafa
Technical Specialist
Summary
Dedicated and customer-focused Technical Specialist at Apple with a proven track record of delivering exceptional technical support and creating transformative customer experiences. Skilled in diagnosing and resolving complex hardware and software issues across Apple's product ecosystem, while maintaining empathy and clarity in high-pressure environments. Trusted team player known for mentoring peers, driving knowledge-sharing, and proactively supporting team success. Committed to continuous learning, Apple values, and empowering users through hands-on education and technical excellence.
Overview
4
4
years of professional experience
1
1
Language
Work History
Technical Specialist
Apple
08.2024 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
Sales Representative
Team Hapi Co
06.2023 - 06.2024
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
Customer Service Representative
TE Connectivity
07.2022 - 05.2023
- Creating quotes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Team lead
Planet Fitness
07.2021 - 07.2022
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Education
Associate of Arts - Civil Engineering
Palm Beach State College
Lake Worth, FL 05.2001 -
High School Diploma -
Franklin High School
Franklin, Ohio 05.2001 -
High School Diploma -
Warren County Career Center
Lebanon, Ohio 05.2001 -
Skills
Self-direction
Cross-functional Team Collaboration
Complaint Resolution
Creative Problem Solving
undefinedTimeline
Technical Specialist
Apple
08.2024 - Current
Sales Representative
Team Hapi Co
06.2023 - 06.2024
Customer Service Representative
TE Connectivity
07.2022 - 05.2023
Team lead
Planet Fitness
07.2021 - 07.2022
Associate of Arts - Civil Engineering
Palm Beach State College
05.2001 -
High School Diploma -
Franklin High School
05.2001 -
High School Diploma -
Warren County Career Center
05.2001 -
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