Ahmad Alhweiti
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Wayfair Sales Manager
AMS Fireplace
Carlsbad, CA
08.2023 - 09.2024
- I handled customer relations issues, enabling quick resolution and client satisfaction
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent follow-ups
- Led a successful sales team by providing motivational coaching and performance-based incentives
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
- Spearheaded the launch of new products, conducted market research, and guided the development team on customer needs
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Accomplished multiple tasks within established timeframes.
warehouse associate
AMS Fireplace
Carlsbad, CA
01.2021 - 08.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise
- Worked safely around moving machinery
- Performed inventory control, such as counting and stocking merchandise
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties
- Assisted in reducing product damage by properly handling and storing materials
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment, such as forklifts, pallet jacks, or hand trucks, safely while moving products throughout the facility
- Assisted with reorganizing storage areas to accommodate demand patterns or changes in product offerings
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Training Unit Head
CCC Company
Riyadh
01.2019 - 12.2021
- Manage daily training reporting activities, such as attendance, utilization, and dashboards
- Closely work with the Training Manager in implementing New Training methodologies, principles for improved Training effectiveness and Business improvement
- Develop classroom agenda, timelines and content flow as necessary to deliver practical training to participants
- Review existing training materials and make revisions, as necessary, as per Instructional design
- Develop learning plan for bottom performers of the process and track improvement Monthly
- To contribute towards building an excellent training delivery team
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set
- Utilized strong communication abilities during presentations, leading to increased colleagues' understanding of project goals and objectives
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Operations Planning and Analysis
CCC Company
Riyadh
12.2017 - 01.2019
- To analyze the operational training requirement for new and current Processes
- To work with the client and transition teams to plan Process training roll-out for migrations
- Designs, Develops and Delivers Soft Skills and Process Training programs to customer service associates
- To adapt customer training materials for local delivery
- To design and develop additional Process training materials based on training needs analysis and customer requirement
- To deliver Process Training Programs
- To assess, certify, and report on learner performance
- Monitor calls made by agents regularly to identify and rectify performance gaps & Give one on one feedback to the Agents / TL's based on the research done through monitoring
- Prepares and circulates weekly reports on gaps identified during call monitoring and steps taken to close such gaps
- Maintains records of training activities, monitors the effectiveness of training programs and follows up on pre and post-training evaluations
- Implemented best financial planning and analysis practices to drive optimal resource allocation decisions across the division
- Automated routine inventory tasks, freeing up time for strategic planning and analysis
- Automating manual tasks improved efficiency, allowing team members to focus on value-added activities such as strategic planning and analysis
FTTX Support Engineer
CCC Company RRC _ STC
Riyadh
05.2014 - 11.2017
- Work with the Company in the capacity of remote resolution center RRC (Optical Fiber Network Monitoring and Analysis) as a FTTX support engineer executing the following tasks:
- Network fault detection and reporting via BMS remedy system
- Creating trouble tickets using BMS Remedy System to report all kinds of issue's within the GPON and following up with the concerned team
- Coordinating field teams, according to the analysis and readings of a fiber optical power level
- Using NMS U2000, AMS 5520, NGN-N2000, IMS, Granite, Alepo & ICMS and other systems to analyze general Network Faults
- Monitoring and handling CIC, NNMI automated TT's as a part of the Proactive monitoring Team for STC Optical fiber network
- Big Data Analysis and Report preparation related to General Issue (Browsing, Power, Rehab & Cable issue)
- Handling VIP & VVIP Customer complaints and follow up with concerned Team for Pro-Active & Re-Active TTs (Tier 2 engineer) for the Fibre GPON team executing the following tasks:
- Monitoring/Detecting high utilization in the access/distribution network layers through 'Info Vista' and 'Opnet' network Management Sys (OLT uplink - Aggregators - Edge Routers)
- Monitoring/Detecting high utilization in the Core network by accessing the core routers and testing the utilization in the core links up to the IGW's (CRS - MX9 - IGW links)
- Responsible for the coordination between Field and Network operation, through the agreed SLA's to resolve any network-related issues
- Carry out the escalation reports to the higher management and attending weekly
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions
- Increased client retention by building trust through excellent communication skills and timely issue resolution
Education
Computer Science |
Al-Isra'a University
Jordan01-2013
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Product Knowledge
- Client Relationship Management
- Account Management
- Data Entry Software Proficiency
- Data entry and documentation
- Network Maintenance
- Help Desk Operations
Languages
Arabic
Full Professional
English
Certification
Computer maintenance course,Microsoft Certified IT Professional (MCITP)
Timeline
Wayfair Sales Manager
AMS Fireplace
08.2023 - 09.2024
warehouse associate
AMS Fireplace
01.2021 - 08.2022
Training Unit Head
CCC Company
01.2019 - 12.2021
Operations Planning and Analysis
CCC Company
12.2017 - 01.2019
FTTX Support Engineer
CCC Company RRC _ STC
05.2014 - 11.2017
Computer Science |
Al-Isra'a University