George Brennan
Barnegat,NJ
Summary
Motivational leader with 14 years experience and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Wayfair Site Account Manager
Allied Universal Security
East Brunswick, NJ
12.2022 - 06.2023
- Oversaw account and worked diligently to meet and exceed performance goals.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Resolved customer complaints in a timely manner.
- Recruited, hired and trained new hires.
- Provided training and guidance to new employees.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Recognized security risks to properly handle situations.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responsible for weekly scheduling and payro;;.
Fed Ex Account Manager
Allied Universal Security
East Brunswick, NJ
12.2020 - 12.2022
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Responsible for weekly scheduling and Payroll
- Delegated work to staff, setting priorities and goals.
- Kept production team moving forward for progress in daily site operations.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
Fed Ex Site Supervisor
Allied Universal Security
East Brunswick, NJ
04.2018 - 12.2020
- Delegated work to staff, setting priorities and goals.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Trained and monitored employees to teach daily tasks and improve performance.
- Created work crew schedules and delegated assignments.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Field Supervisor
Allied Universal Security Services
East Brunswick , NJ
11.2015 - 04.2018
- Monitored timelines, set up order of operations and managed field schedules.
- Ordered or requisitioned supplies or materials.
- Responded promptly to inquiries from customers regarding services provided by the company's field operations department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Delegated duties to employees based on skillset.
Site Supervisor
Allied Universal Security Services
East Brunswick , NJ
05.2012 - 11.2015
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Shopping Mall facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our site.
- Responsible for site scheduling and payroll
Security Guard
Allied Universal Security
East Brunswick , NJ
11.2009 - 05.2012
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Observed surveillance cameras for any suspicious activity or intruders.
Education
High School Diploma -
St. John Vianney High School
Holmdel, NJ06-1989
Skills
- Customer Needs Assessment
- Persuasive Communication Expertise
- Strategic Planning
- Compliance Requirements
- Coordinating Paperwork
- Goal Setting
- Weekly Payroll
- Relationship Building
- Performance Evaluations
- Client Relationship Building
- Staff Management
- Documentation and Reporting
- Teamwork and Collaboration
- Customer Satisfaction
- Excellent Communication Skills
- Employee Mentoring
- Multi-Task Management
- CCTV
Certification
- NJ SORA License
Timeline
Wayfair Site Account Manager
Allied Universal Security
12.2022 - 06.2023
Fed Ex Account Manager
Allied Universal Security
12.2020 - 12.2022
Fed Ex Site Supervisor
Allied Universal Security
04.2018 - 12.2020
Field Supervisor
Allied Universal Security Services
11.2015 - 04.2018
Site Supervisor
Allied Universal Security Services
05.2012 - 11.2015
Security Guard
Allied Universal Security
11.2009 - 05.2012
High School Diploma -
St. John Vianney High School
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