Jose Torres Beniquez
Vero Beach,US
Summary
Dynamic communicator and Site Project Manager with a proven track record in optimizing operations, enhancing workflow efficiencies, and delivering exceptional customer service. Expertise in resolving complex issues. Increased customer satisfaction and significant operational improvements. A hands-on management style emphasizes leading by example, fostering collaboration, and empowering team members to excel. Extensive experience as a Lead RF P25 installer includes fieldwork on Master 3 and 5 P25 Systems, as well as the new P25 247 radio system for L3 Harris. Comprehensive skills in RF cabling, microwave installation, and network infrastructure development. BDA system installation at educational institutions statewide, jails, dispatch centers, and fire stations for console installation and networking. I have experience with negative 54 volts and positive 54 volts battery plants installation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Site Manager / Projects Team Manager
Communications International
Vero Beach, FL
12.2022 - Current
- Improved team collaboration by preparing materials and scheduling a week or two in advance.
- Used motivational and analytical strategies to assist employees with day-to-day work and complex problems.
- Completed eight employees' weekly payroll time authorization.
- Interacted professionally with customers by phone, email, or in person to provide information and gather extra information needed to meet their needs out on the field.
- In charge of client and personnel appointment scheduling and itinerary coordination.
- Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
- Used Microsoft Word and Microsoft Excel to create high-quality documents, spreadsheets, and presentations for internal and external needs.
- Created and updated work schedules to accommodate changing staffing levels and workload expectations.
- Answered an average of twenty calls and emails per day, responding to customer inquiries, resolving problems, and informing customers about current work progress.
Projects Lead Installer
Communications International
Vero Beach, FL
09.2016 - 12.2022
- Read, understood, and followed written instructions to the letter.
- Reviewed engineering documentation to determine the order of the site installation.
- Kept track of inventory and reported items that needed to be restocked for each job.
- Delivered excellent customer service.
- Followed company procedures to keep the work environment clean and organized.
- Kept my supervisor informed about operational issues and changes on a regular basis.
- Followed standards and procedures to keep a safe working environment.
- Made sure grounding in the shelter were up to the standard we used of L3 Harris.
- Attached connectors and ground kits.
- Ran data cables in between switches and routers.
- Followed drawings to rack up P25 equipment.
- Vehicle radio installation.
- Police vehicle full installation including rear cage, led lights, light bar, and outside PA speakers.
- Supervised other installers in the different installation process.
Car Salesman
Cutie Cars LLC
Vero Beach, FL
11.2014 - 09.2016
- Outlined the procedures for sales, warranty, and service.
- Followed up on warm Internet leads and answered customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Went to auctions to sell unwanted vehicles and buy desirable makes and models.
- Finished the registration paperwork as well as the sales paperwork.
- Addressed customer concerns in a timely and satisfactory manner.
- Qualified buyers by matching their needs and interests to different car and truck models and discussing financing options.
- Conducted test drives and demonstrated vehicle features.
- Was able to address customer concerns about loan financing and warranties.
- Demonstrated cars by explaining their characteristics, capabilities, and features, as well as taking test drives and explaining warranties and services.
- Responded to potential customers' phone and email inquiries.
- Sales contracts, purchase documentation, registration paperwork, and dealership records were all completed by me.
- Provided each customer with top-notch, personalized service and courteous support to increase sales and customer satisfaction.
- Met with customers on the lot and in the showroom to discuss the various vehicles and options available.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Contacted existing and potential customers by phone, email, and text message to generate leads and close sales.
- Checked vehicles for completed tasks such as installed add-ons and damage repairs before final delivery.
Security Guard
Securitas Security Services USA
Orlando, FL
04.2012 - 12.2015
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties.
- Contacted law enforcement in the event of unauthorized persons, documents, or materials.
- Kept track of employee activities and ensured that they complied with security regulations.
- Followed established procedures and posted orders to enforce company rules, policies, and regulations to the general public.
- Aided criminal investigations by working closely with local law enforcement officials.
- Recorded observations and occurrences and interviewed witnesses to complete and submit an incident report.
- Tracked down violators and escorted departing personnel to prevent property theft.
- Protected personal and company property from robbery, vandalism, and unauthorized entry.
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Provided basic first aid and CPR to people who needed medical help until emergency medical personnel arrived.
- Remained calm, assertive, and mindful to think critically and solve problems during stressful situations.
- Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Was in charge of the premises, which included the daily entry and exit of up to 120 employees and visitors.
- Was quick to respond to incidents and assess active situations for security risks.
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot.
- Documented theft, access violations, and other incidents with reports in order to improve the likelihood of future criminal or civil redress.
Education
High School -
Vero Beach High School
Vero Beach, FL01.2010
Skills
- Microsoft Office
- Computer literate
- Weekly Payroll
- Workflow planning
- Creative problem solving
- Positive learning process
- Team management
- Supervision
- Customer satisfaction
- Bilingual in Spanish
- First Aid/CPR
- Customer service
- Documentation and control
- Customer needs assessment
- Quick learner
- Excellent communication
- Time management skills
- Scheduling
- Problem resolution
- Multi-Task Management
- Team building
- Business Administration
- LMR Cables
- Cat 5e
- Cat6
- RF 1/2 inch
- RF 1/4 inch
- Eupen Cable
- Andrews Cables
Certification
- L3 Harris Grounding
- Forklift Certification
- OSHA
- Lift Operation Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Site Manager / Projects Team Manager
Communications International
12.2022 - Current
Projects Lead Installer
Communications International
09.2016 - 12.2022
Car Salesman
Cutie Cars LLC
11.2014 - 09.2016
Security Guard
Securitas Security Services USA
04.2012 - 12.2015
High School -
Vero Beach High School