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RESTAURANT SERVER / TO GO SERVICE IHOP
Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Stayed up-to-date on menu changes to help customers make food choices.
Greeted new customers, discussed specials, and took drink orders.
Cultivated warm relationships with regular customers.
Increased sales significantly by upselling higher-end products to customers.
Show Description Restaurant Manager Ihop
Improved overall customer satisfaction by implementing new service standards and staff training programs.
Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed staff schedules and maintained adequate coverage for all shifts.
Led and directed team members on effective methods, operations, and procedures.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Show Description Overland High School
Aurora, CO 06.2011
Show Description
Customer Service
Leadership
Interpersonal skills
Accounting operations
Sales
Staff training
Computer competency
Arithmetic
Patience,empathy and active listening skills
Collaborative
Resilience and solid problem-solving skills
Detail oriented
Ability to work in fast-paced environment and under pressure
Adaptable
Verbal communication
Memorization
Conflict resolution
Positive attitude
Multitasking and prioritization skills
HTML/CSS (basic and still learning)
CRM software
Databases
RESTAURANT SERVER / TO GO SERVICE IHOP
