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RESTAURANT SERVER / TO GO SERVICE
IHOP
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Increased sales significantly by upselling higher-end products to customers.
Restaurant Manager
Ihop
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Overland High School
Aurora, CO06.2011
- Customer Service
- Leadership
- Interpersonal skills
- Accounting operations
- Sales
- Staff training
- Computer competency
- Arithmetic
- Patience,empathy and active listening skills
- Collaborative
- Resilience and solid problem-solving skills
- Detail oriented
- Ability to work in fast-paced environment and under pressure
- Adaptable
- Verbal communication
- Memorization
- Conflict resolution
- Positive attitude
- Multitasking and prioritization skills
- HTML/CSS (basic and still learning)
- CRM software
- Databases
RESTAURANT SERVER / TO GO SERVICE
IHOP
