Ahmad Azhar
Carrollton
Summary
Compassionate occupational therapist with 8+ years of experience in home health services. Proven expertise in developing individualized treatment plans, improving patient outcomes, and enhancing quality of life for individuals with various physical and mental health challenges. Strong communicator and collaborator with a commitment to ongoing professional development.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chief Executive Officer, Director of Operations
Rehab Accomplished Inc/ Outsource Accomplished
Plano
08.2021 - Current
- Directed strategic initiatives to enhance rehabilitation services and patient outcomes.
- Oversaw financial management, budgeting, and resource allocation for operational efficiency.
- Fostered partnerships with healthcare providers to improve service delivery and patient care.
- Collaborated with cross-functional teams to streamline process improvements and enhance productivity.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented operational policies to drive efficiency and maintain quality control measures.
- Facilitated training sessions for new staff on operational procedures and best practices.
- Created and updated operational documents and database records.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Implemented process mapping tools to visualize workflow improvements.
- Trained staff on new procedures and best practices for efficiency gains.
- Produced weekly summary reports of progress and learnings to help keep work aligned with objectives.
- Updated standard operating procedures to incorporate feedback from quality and technical departments.
- Created and maintained accurate workflows of existing business processes to meet standards.
- Investigated and resolved problems with self-motivated and knowledgeable approach based on sound understanding of failure analysis and statistical methodology.
- Managed financial reporting processes for accurate budgeting and forecasting.
- Developed and implemented financial policies to ensure compliance and efficiency.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Handled high volumes of inbound calls while maintaining professionalism and courtesy.
- Resolved customer inquiries by utilizing product knowledge and company policies effectively.
- Collaborated with team members to share insights and improve service delivery methods.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Led sales team to achieve monthly targets through effective coaching and support.
- Developed strategic sales plans aligned with company goals and market trends.
- Managed key client relationships to ensure satisfaction and retention rates.
- Conducted training sessions for staff on product knowledge and sales techniques.
- Collaborated with marketing teams to design promotional campaigns and materials.
- Managed daily operations of sales department, including supervision of staff members.
- Engaged with potential customers to promote product offerings effectively.
- Maintained accurate records of customer interactions and follow-ups.
- Collaborated with sales team to develop targeted calling strategies.
- Identified customer needs and provided tailored solutions during calls.
- Followed up on leads generated from marketing campaigns diligently.
- Followed up on leads generated from marketing campaigns or other sources in order to increase sales opportunities for the company.
- Addressed clients' indecision, complaints, and desires head-on to overcome hesitations and close sales.
- Demonstrated excellent verbal and written communication skills while interacting with customers over the phone and email.
Occupational Therapist
Rehab Accomplished Inc
Carrollton
07.2021 - 12.2024
- Patient Assessment: Conduct comprehensive evaluations to assess patients' physical, emotional, and cognitive needs to develop effective treatment plans.
- Treatment Planning: Design and implement individualized therapy programs focused on enhancing daily living skills, mobility, and overall quality of life.
- Interdisciplinary Collaboration: Collaborate with physicians, physical therapists, and other healthcare professionals to ensure integrated patient care and optimal treatment outcomes.
- Patient Education: Educate patients and their families about therapeutic techniques, adaptive equipment, and lifestyle modifications to encourage active participation in their recovery.
- Documentation and Compliance: Maintain accurate and detailed records of patient progress, treatment plans, and outcomes in accordance with regulatory requirements and best practices.
- Mentorship and Training: Mentor and supervise occupational therapy assistants and students, providing guidance and support in clinical practice.
Occupational Therapist (Independent Contractor)
One Point Home Health
09.2022 - 03.2024
- Conducted over 500 patient assessments, leading to the development of tailored treatment plans that improved functional outcomes by an average of 30%.
- Implemented individualized therapy programs for a caseload of 20 patients weekly, focusing on enhancing daily living skills and mobility.
- Collaborated with a multidisciplinary team of 10 healthcare professionals to ensure comprehensive patient care and foster a seamless treatment experience.
- Educated more than 100 patients and their families on adaptive techniques and equipment, resulting in increased patient engagement and participation in therapy.
- Maintained meticulous documentation of patient progress, achieving a compliance rate of 98% with regulatory standards.
- Mentored and trained 5 junior therapists, enhancing their clinical skills and knowledge through hands-on guidance and support.
Occupational Therapist (Independent Contractor)
YTS (Snap Health)
04.2021 - 08.2023
- Conducted comprehensive assessments using tools such as the Katz Index of Independence in Activities of Daily Living (ADLs) to develop personalized treatment plans that significantly improved patients' functional abilities.
- Collaborated effectively with a multidisciplinary team to enhance patient outcomes, focusing on interventions that target occupational performance and participation.
- Educated patients and their families on adaptive strategies and assistive devices, promoting independence in ADLs and instrumental activities of daily living (IADLs).
- Maintained high standards of documentation in accordance with regulatory requirements and best practices, ensuring accurate tracking of patient progress and therapy effectiveness.
Rehab Manager/Lead OT
Rehab Accomplished Inc
Carrollton
12.2021 - 08.2022
- Responsible for managing and supervising the rehabilitation department to meet resident needs, the company's fiscal requirements, and federal and state regulations
- Achieve specific patient care, employee relations, customer service, and financial objectives through strong leadership and effective management of staff, customers, and referral sources
- Maintains professional conduct, including positive levels of interaction and rapport with facilities and clients
- Assign patient scheduling and other responsibilities to staff as needed
- Interview process for hiring department employees
- Supervise, orient, train, evaluate, and counsel department employees to improve their job performance and to maintain high standards of performance and patient quality care, in conjunction with the Regional Director of Operations and Human Resources
- Ensure that therapists and therapy assistants are compliant with documentation
- Communicate effectively with administration regarding department programs, goals, objectives, risks, and successes
Occupational Therapist (Independent Contractor)
Therapy Exclusive
02.2021 - 08.2022
- Supervising 2 COTA's
- Planned and carried out individually designed OT treatment programs to maintain, improve or restore function to all ADL and IADL.
- Administered ADL/IADL therapeutic exercises, and activities, as well as motion treatment, and cognitive retraining to improve the patient's quality of life.
- Monitored the patient's vital signs and physiological response to OT treatment sessions and communicated the findings to physicians and other team members.
- Instructed the patient, their family, and caregivers on treatment procedures to improve patient outcomes and increase carry-through with the care plan.
- Collaborated with interdisciplinary teams and managers to deliver optimal patient experience and meet the patients' needs.
Education
Master of Science - Occupational Therapy
Bay Path University
Longmeadow, MAAssociate in Science (AS) - Occupational Therapy Assistant
LaGuardia Community College
Long Island, NYSkills
- Home Care
- Hospital Experience
- Ortho cases
- Neuro cases
- Mental Health
- Pediatric cases
- Skilled Nursing Facility
- Outpatient Services
- Program Development
- Dementia Care
- Medical Terminology
- Certified Neuro Muscular Taping
- EMR systems
- Strong understanding of PDGM
- Strong understanding of PDPM Medicare
- Use of Evidence based interventions
- Accurate submission of patients' charges and records
- Strategic planning
- Financial management
- Operational efficiency
- Risk assessment
- Regulatory compliance
- Relationship building
- Process improvement
- Team collaboration
- Project oversight
- Problem solving
- Effective communication
- Leadership development
- Staff mentorship
- Customer service excellence
- Data analysis
- Profit & loss
- Corporate governance
- Marketing
- Board governance
- Project management
- Product development and expansion
- Investor relations
- Strategic partnerships
- Executive leadership
- Public relations
- Budget planning
- Data-driven decision making
- Contract management
- Policy updates
- Change management
- Controls systems enhancement
- Policy development and optimization
- Global expansion
- Cash management
- Business management
- Recruiting and hiring top talent
- Operational leadership
- Business planning
Certification
- CPR/AED, Present
- Occupational Therapy License, Present
- OTR, OT - Occupational Therapist; Texas Occupational Therapy License
- BCLS, Basic Cardiac Life Support
- Certified Neuro Muscular Taping
Timeline
Occupational Therapist (Independent Contractor)
One Point Home Health
09.2022 - 03.2024
Rehab Manager/Lead OT
Rehab Accomplished Inc
12.2021 - 08.2022
Chief Executive Officer, Director of Operations
Rehab Accomplished Inc/ Outsource Accomplished
08.2021 - Current
Occupational Therapist
Rehab Accomplished Inc
07.2021 - 12.2024
Occupational Therapist (Independent Contractor)
YTS (Snap Health)
04.2021 - 08.2023
Occupational Therapist (Independent Contractor)
Therapy Exclusive
02.2021 - 08.2022
Master of Science - Occupational Therapy
Bay Path University
Associate in Science (AS) - Occupational Therapy Assistant
LaGuardia Community College