Ahmad El-Mowafy
Houston,TX
Summary
Detail-oriented computer science student with 4+ years of experience as a data annotator, search quality rater, and customer service representative. Proficient in computer applications for word processing, spreadsheets, and data entry. Skilled in written and verbal communication, problem-solving, and time management, and eager to contribute to a dynamic team.
Overview
7
7
years of professional experience
Work History
Linguistic Tester/Search Quality Rater
Welocalize
05.2023 - Current
- Assessed search results for relevance and user satisfaction by evaluating how well they met the specific needs of user queries.
- Adapted to frequent updates in client requirements and project guidelines to maintain accuracy, meet expectations, and ensure high-quality evaluations.
Customer Service Representative
TTEC
11.2021 - 05.2023
- Communicated with clients by phone and email to answer inquiries about insurance policies, billing and premiums, coverage, and claims processing.
- Updated customer information in internal systems for claims and benefits processing, demonstrating proficiency in data entry and using specialized software applications.
Customer Service Representative
Alorica
01.2021 - 04.2021
- Communicated with clients by phone and email to answer inquiries about phone and data plans, handle billing concerns, and update account information.
- Updated customer details related to phone and data plans, demonstrating proficiency in data entry and using specialized software applications.
Customer Service Representative
TTEC
06.2020 - 10.2020
- Communicated with clients by phone and email to answer inquiries about unemployment benefits processing, inform clients of missing documentation, and update any necessary information.
Sales Consultant
Office Depot
08.2018 - 10.2019
- Communicated with customers by phone and in person to provide information about products and services, take or cancel orders, and obtain details of complaints.
Retail Sales Associate
Kohl's
02.2018 - 04.2018
- Processed point of sale transactions, including checks, cash and credit purchases, and refunds.
Education
Bachelor of Science - Mathematics And Computer Science
University of Houston
Houston, TX12.2024
Skills
- Computer Literacy
- Data Entry
- Word Processing
- Problem-Solving
- Attention to Detail
- Written and Verbal Communication
- Time Management
Timeline
Linguistic Tester/Search Quality Rater
Welocalize
05.2023 - Current
Customer Service Representative
TTEC
11.2021 - 05.2023
Customer Service Representative
Alorica
01.2021 - 04.2021
Customer Service Representative
TTEC
06.2020 - 10.2020
Sales Consultant
Office Depot
08.2018 - 10.2019
Retail Sales Associate
Kohl's
02.2018 - 04.2018
Bachelor of Science - Mathematics And Computer Science
University of Houston
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