Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmad Epps Sr

Sacramento,CA

Summary

Customer service representative with a proven track record at Diamonds Life Investments. Excelling in resolving customer inquiries and enhancing satisfaction. Skilled in documentation and payment processing. Consistently improving service quality and response times.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Diamonds Life Investments
Rancho Cordova, CA
01.2016 - 02.2026
  • Executed customer service by addressing inquiries and resolving issues efficiently.
  • Assisted customers with product selections, ensuring satisfaction.
  • Documented customer interactions ensuring effective follow-up and communication.
  • Collaborated with team members improving response times and service quality.
  • Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Trainer - Sport And Fitness Management

Sierra College
Rocklin, CA
06.2022

Skills

Customer service

Active listening

Critical thinking

Data entry

Payment processing

Scheduling

Order processing

Documentation

Timeline

Customer Service Representative

Diamonds Life Investments
01.2016 - 02.2026

Trainer - Sport And Fitness Management

Sierra College
Ahmad Epps Sr