Hi, I’m
Ahmad Hmadeh
Duhail, Doha
Summary
Dynamic professional with a proven track record at Middle East Airlines, excelling in customer service excellence and technical proficiency. Expert in enhancing team performance and service quality through effective communication and leadership. Achieved consistent customer satisfaction by adeptly managing operational challenges and implementing solutions. Skilled in utilizing POS systems and ensuring compliance with safety regulations.
Overview
9
years of professional experience
Work History
Middle East Airlines
Station Control
01.2020 - 08.2024
Job overview
- Coordinated the arrival and departure of aircraft, ensuring on-time operations.
- Managed passenger services, including check-in, boarding, and baggage handling.
- Conducted safety and security checks in compliance with regulations.
- Assisted with cargo handling and loading operations.
- Collaborated with flight crews and ground staff to resolve operational issues.
- Provided exceptional customer service to passengers, addressing inquiries and concerns.
- Analyzed aircraft weight and balance data to ensure safe loading and compliance with regulatory requirements.
- Maintained accurate records of cargo and passenger weights for flight documentation
- Collaborated with ground handling teams to optimize cargo and passenger load distribution.
Toys for Less
Sales Associate
01.2018 - 01.2020
Job overview
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Built relationships with customers to encourage repeat business.
Lancaster Eden Bay
Captain Waiter
01.2016 - 01.2018
Job overview
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Completed restaurant opening and closing functions that included POS report generation.
- Collaborated with chefs to accommodate dietary restrictions or special requests from guests.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Served as a liaison between kitchen staff and guests, communicating special requests or allergy concerns effectively.
- Supervised and trained waitstaff to ensure high standards of service and customer satisfaction.
Education
Lebanese International University Beirut, Lebanon
Bachelor Of Business Information Systems from Management Information Systems
01.2023
Skills
- Customer Service Excellence: Strong ability to engage with customers and address their needs effectively
- Communication Skills: Clear and persuasive communicator, both verbally and in writing
- Team Leadership: Experience supervising and training team members to enhance performance and service quality
- Sales Techniques: Proficient in upselling and cross-selling to increase revenue
- Problem-Solving: Ability to identify issues quickly and implement effective solutions
- Time Management: Efficiently prioritize tasks to meet deadlines in fast-paced environments
- Adaptability: Flexible in responding to changing customer needs and business demands
- Attention to Detail: Meticulous in maintaining accuracy in orders and service
- Technical Proficiency: Familiarity with POS systems and inventory management software
- Cultural Awareness: Experience working with diverse teams and clientele, enhancing customer relations
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Station Control
Middle East Airlines
01.2020 - 08.2024
Sales Associate
Toys for Less
01.2018 - 01.2020
Captain Waiter
Lancaster Eden Bay
01.2016 - 01.2018
Lebanese International University
Bachelor Of Business Information Systems from Management Information Systems
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