Ahmad Issa
Ypsilanti,MI
Summary
I'm an ambitious individual with a passion for sales and networking, coupled with a background in healthcare administration. Known for consistently surpassing targets through strategic communication and relationship building, I bring a unique perspective to the table. With a proven track record of driving revenue growth, I thrive on connecting with clients and delivering results. My dedication to exceeding expectations and making a lasting impact in every interaction sets me apart as a dynamic candidate.
Overview
5
5
years of professional experience
Work History
Clinical Coordinator
Medical Care 1 Urgent Care
08.2021 - Current
- Facilitated a streamlined and hospitable check-in and checkout process for patients within the facility, maintaining a high standard of professionalism and service excellence
- Coordinated among medical staff to better serve patients efficiently by setting up the patients in sequence reducing their waiting downtime by an average of 14%
- Facilitated daily administrative tasks such as filing and copying patient data into their files
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Behavior Health Operations Intern
Zelexa Therapy
01.2023 - 04.2023
- Facilitated comprehensive new hire and staff training for Behavior Therapists, ensuring strict adherence to company policies and procedures
- Managed a caseload of clients and coordinated care between clients and therapists
- Responded to communication from the Clinical Supervisor, Clinical Director or Case Administration, Behavioral Technicians, and Clients; maintained client confidentiality and high professional standards
- Collaborated with the treatment team and administrative staff, attended required training, and maintained appropriate documentation to ensure high-quality client care.
Vaccine Program Coordinator
Michigan Medicine
01.2021 - 06.2021
- Coordinated between clerical staff and nursing staff on the distribution of vaccines
- Welcomed and provided support to more than 1,200 patients daily during the check-in and check-out procedures
- Gained a breadth and depth of knowledge as it pertains to the COVID-19 vaccine
- Acquired proficiency and expertise in utilizing the Epic software.
Sales Representative
Cromax Automotive
04.2019 - 12.2020
- Achieved consistent success in meeting or exceeding monthly sales targets through effective negotiation and sales techniques
- Conducted impactful product presentations and demonstrations to potential customers, emphasizing key features and benefits
- Generated an average of $250,000 in revenue per quarter with an average of $8,000 per sale
- Established and maintained positive client relationships, leading to repeat business and customer referrals.
Education
Bachelor of Science - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI04.2023
Skills
- Communication
- Coachable
- Adaptable
- Process New Skills and Concepts Quickly
- Prioritizing
- Technical
- Organization
- Networking
- Bilingual
- Teamwork and Collaboration
- Problem-solving skills
- Staff Support
Timeline
Behavior Health Operations Intern
Zelexa Therapy
01.2023 - 04.2023
Clinical Coordinator
Medical Care 1 Urgent Care
08.2021 - Current
Vaccine Program Coordinator
Michigan Medicine
01.2021 - 06.2021
Sales Representative
Cromax Automotive
04.2019 - 12.2020
Bachelor of Science - Healthcare Administration
Eastern Michigan University
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