Ahmad Nofal
Brunswick,Ohio
Summary
Dynamic pharmacy technician and manager looking for new and exciting opportunities. Specializes in medication dispensing, insurance verification, and exceptional customer service. Demonstrates collaborative leadership and organizational skills, enhancing operational efficiency and patient care. Expert in navigating high-pressure environments, significantly improving client satisfaction and engagement.
Overview
5
5
years of professional experience
Work History
PHARMACY TECHNICIAN
Discount Drug Mart
Medina, OHIO
12.2021 - Current
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Adhered strictly to HIPAA regulations related to confidently of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription flling process.
- Maintained pharmacy inventory by restocking shelves and adding new medications when needed.
- Would call the insurance for any type of override or issue for the patient so prescription would be covered.
- Supervised cash/credit card handling to ensure a successful costumer experience.
- Performed other duties such as filing documents, answering phones and scheduling appointments and answering any other questions costumer would have
- Resolved customer service issues in a timely manner.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Ability to work in a very hectic environment.
Manager
GAME MASTER, Escape Room Strongsville
Strongsville, OHIO
06.2019 - 03.2021
- Researched industry trends and new technologies in order to identify potential opportunities for improvement.
- Provided excellent costumer service and all necessary guidelines for the games.
- Utilized online scheduling to help book appointments and ensuring optimal time management for costumers.
- Responsible for opening and closing, and making sure place was always clean.
- Collaborated with staff to develop and carry out processes.
- Mentored and trained new employees on company policies and procedures.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
Education
BACHELORS OF COMPUTER SCIENCE -
Cleveland State University
Cleveland, OH05.2026
HIGH SCHOOL DIPLOMA -
Brunswick High School
Brunswick, Ohio05.2020
Skills
- Supply Restocking
- Microsoft Suits
- Google Suits
- Research
- Differentiating instructions
- Medication Dispensing
- Insurance Billing
- Critical Thinking
- Customer Service
- Software
- Medical knowledge
- Medical terminology
- Inventory management
- Phone handling
- Appointment scheduling
- Problem-solving
- Leadership
- Communication
- Time management
References
- Abedallah Awadallah, University Hospitals Laboratory Technician, coworker, (216) 577-3830, awadallahabedallah@gmail.com
- Ron Wheeler, Drug Mart Pharmacy Pharmacist Boss, (330) 419-9826, Ronwh33l3r@gmail.com
- Bret Nau, Drug Mart Pharmacy Pharmacist Boss, (330) 416-0947, BretNau@gmail.com
Languages
English-Native language, arabic-intermediate level.
Timeline
PHARMACY TECHNICIAN
Discount Drug Mart
12.2021 - Current
Manager
GAME MASTER, Escape Room Strongsville
06.2019 - 03.2021
BACHELORS OF COMPUTER SCIENCE -
Cleveland State University
HIGH SCHOOL DIPLOMA -
Brunswick High School