Ahmad Rashid
Columbia,MD
Summary
- Proficient in Java & JavaScript.
- Proficient in Computer Hardware & Software Troubleshooting
- Experienced with Hypervisors and VMWare
- Cisco Packet Tracer & Splunk
- Experienced with SQL and DBMS
- Experienced with Linux, Ubuntu, Windows Server
- MacOS and Final Cut Pro X, Windows 10 and MS Office 365.
- Experienced with Python, PowerShell and Ruby.
- Trilingual in Urdu, Hindi and English.
- 6 Years of Customer Service Experience.
Overview
7
7
years of professional experience
Work History
IT Technical Support Intern
Green Globe Services
01.2021 - 08.2023
- Installed application software and upgrades, virus protection, and drivers.
- Resolved Internet and wireless and wired network access problems.
- Monitored and logged daily server tasks and reports.
- Worked with high-performing teams in Agile environment.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Tested integrated software and tools for data processing systems.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Actively participated in professional development opportunities such as workshops, seminars or online courses to stay current on technological advancements.
Assistant Manager
Godiva Chcocolatier
09.2019 - 06.2021
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Abercrombie & Fitch
08.2016 - 09.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MDSkills
- Computer Diagnostics
- Resolving Problems and Incidents
- Technical Troubleshooting
- Verbal and Written Communication
- Troubleshooting Network Issues
- Hardware and Software Configuration
Timeline
IT Technical Support Intern
Green Globe Services
01.2021 - 08.2023
Assistant Manager
Godiva Chcocolatier
09.2019 - 06.2021
Assistant Manager
Abercrombie & Fitch
08.2016 - 09.2019
Bachelor of Science - Information Technology
Towson University
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