Ahmad Sarwari
Lincoln,NE
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Production Worker
Kawasaki Rail
Lincoln, NE
01.2022 - 06.2022
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Kept operations area neat and orderly to minimize obstacles.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Assisted in setting up production lines for manufacturing processes.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Set up and operated production machinery according to company's specific standards and protocols.
- Weighed and loaded orders according to project specifications.
Customer Service Sales Representative
Communication Solutions LLC
Lincoln, NE
01.2020 - 03.2021
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Answered customer questions about products and services and recommended appropriate solutions.
- Negotiated prices and set up contracts to finalize sales agreements.
- Maintained records of customer interactions and transactions.
Education
Associate of Arts - Business
South Community College
Lincoln 03-2026
Skills
- Appointment Scheduling
- Paperwork Processing
- Consultative Sales
- Data Entry
- Product Knowledge
- Call Management
- Microsoft Office expertise
- Sales expertise
- Retail Marketing
- Order Processing
- Critical Thinking
- Technical Support
- Payment Processing
- Problem-solving abilities
- Equipment Inspection
- Materials Management
- Workplace Safety
- Quality Assurance
- Equipment monitoring
Timeline
Production Worker
Kawasaki Rail
01.2022 - 06.2022
Customer Service Sales Representative
Communication Solutions LLC
01.2020 - 03.2021
Associate of Arts - Business
South Community College
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