Ahmad Naeem Noori
Fairfax,VA
Summary
Professional in financial sector, bringing valuable experience in client relationship management and financial analysis. Recognized for collaborative approach and reliability in dynamic environments. Known for leveraging analytical skills and attention to detail to drive results and support team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Kabul Bank
02.2022 - 12.2023
- Greeted customers entering bank and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Enhanced customer loyalty by participating in rewards program enrollment.
Customer Care Agent
Etisalat Afghanistan
01.2020 - 11.2021
- Developed and implemented a personalized customer engagement strategy to increase customer satisfaction
- Analyzed call volume data and identified peak hours of customer inquiries, allowing for more efficient staffing allocation and reducing average wait times by 30%
- Utilized advanced call routing software to efficiently handle a high volume of customer calls, which decreased average wait times
- Trained team members on the latest computer technology tools and platforms, leading to an increase in productivity and a decrease in handling times for complex customer issues
- Maintained detailed records of customer interactions, processed over 100 customer accounts daily, and organized documents to ensure accuracy and efficiency in resolving inquiries
- Conducted over 100 outbound calls daily to customers, verifying account information and ensuring data accuracy, resulting in a 95% decrease in customer errors
- Utilized strong communication skills to address customer concerns and resolve issues promptly, leading to a 90% increase in customer satisfaction ratings
- Developed and maintained strong rapport with 200+ customers through active listening and personalized communication, resulting in a 95% customer satisfaction rate
- Maintained a 95% accuracy rate in providing accurate, valid, and complete information to customers by utilizing advanced CRM tools and methods, resulting in a higher customer satisfaction rating by 20%
- Analyzed fleet and operations data to identify cost-saving opportunities, resulting in a 15% reduction in operational expenses within the first quarter of implementation
security screener
SCIS Air Security
04.2024 - Current
- Implementing thorough screening procedures to inspect all catering supplies
- Ensuring that all screening activities comply with aviation security regulations set by national and international bodies, such as the Transportation Security Administration (TSA) in the United States
- Working closely with catering companies, airline staff, and other relevant stakeholders to coordinate the secure delivery and handling of catering supplies
- Maintaining detailed records of screening activities and reporting and security incidents or breaches to the appropriate authorities
- Conducting regular audits and quality control checks to ensure the consistency and effectiveness of screening procedures
Education
BBA - Finance
Kabul University
Kabul Afghanistan12-2016
Skills
- Math and computer skills
- Customer relations skills
- Inventory control
- Cross-selling expertise
- Customer service
Certification
- Diploma in Business Administration from Kabul University
- Certificate of CoreIMS (Core Inventory Management System) and Life Cycle Management
- Certificate of M3 (Military Maintenance Management) and PBM (Property Book Management)
Languages
English
Full Professional
Dari
Native or Bilingual
Pashto
Native or Bilingual
Timeline
security screener
SCIS Air Security
04.2024 - Current
Cashier
Kabul Bank
02.2022 - 12.2023
Customer Care Agent
Etisalat Afghanistan
01.2020 - 11.2021
BBA - Finance
Kabul University
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