Ahmadu Dawud
Summary
Highly enthusiastic and determined IT technician with hands-on experience in computer hardware repair, Networking fundamentals, routing and switching and technical troubleshooting. Seeking entry-level IT support opportunities with an organization to further develop new technical skills, expand knowledge in Computer Networking and Operating Systems, I am passionate about providing excellent customer service and committed to continuous learning and professional development. Eager to leverage strong problem-solving abilities to effectively support users while positively contributing to an organization’s success.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
ARC Of Middlesex County
Monmouth Junction
03.2025 - Current
- Delivered patient-centered care that promoted emotional well-being and fostered independence.
- Supported individuals with daily living needs, improving personal hygiene, nutrition, and medication adherence.
- Promoted social engagement through meaningful conversations and community activities, fostering connections and improving quality of life.
- Facilitated transportation for clients to medical appointments and community events, ensuring safe and efficient travel.
Refurbishment Technician Externship
ADVON TECHNOLOGY SOLUTIONS
Hazlet
02.2026 - 03.2026
- Acquired 150 hours of hands-on experience with computer hardware and software.
- Performed complete diagnostics, repairs and maintenance on various laptops, desktop computers, and televisions.
- Implemented comprehensive hardware troubleshooting, disassembled and reassembled computer components, and replaced defective parts to restore functionality and performance.
- Worked with and replaced a variety of computer hardware components, including motherboards, Wi-Fi cards, daughter boards (DOBOs), CPUs, LCD screens, palm rests, trackpads, Wi-Fi antennas, cameras, batteries, and LCD cables.
- Performed inventory counts of imported hardware components while maintaining accurate records of repairs and replacement parts.
- Applied systematic troubleshooting techniques to identify hardware failures and determine appropriate repair solutions.
Warehouse Associate
Sferra Fine Linen LLC
Edison
09.2023 - 03.2025
- Operated electric pallet jacks and handheld scanners to manage inventory and streamline shipment processes, ensuring timely order fulfillment.
- Packed, labeled, and prepared merchandise for shipment with high accuracy and adherence to quality standards.
- Applied time-management skills to prioritize urgent orders and maintain workflow efficiency.
- Identified and implemented process improvements that enhanced workflow and boosted productivity.
- Maintained clean, hazard-free work area to ensure OSHA compliance and promote safety culture among team members.
Caregiver
Dungarvin
Somerset
01.2022 - 07.2022
- Supported clients with self-care tasks including bathing, grooming, and toileting, fostering independence and dignity.
- Transported clients to errands, grocery shopping, and medical appointments, enhancing their access to essential services.
- Recorded client progress, medication administration, and daily activities to maintain quality care and meet health compliance standards.
- Upheld client rights and ensured confidentiality, fostering trust and maintaining a respectful care environment.
Education
Computer System Support Technician -
Lincoln Technical Institute
Iselin, NJ05-2026
High School Diploma -
New Brunswick Adult Learning Center
New Brunswick, NJ01-2020
Skills
- Hardware Repair
- Technical Troubleshooting
- Software installations
- Remote Technical Support
- IT Help Desk and Ticketing System
- Technical Documentation
- Active Directory
- Excellent problem solver
- Strong critical and analytical abilities
- Inventory management
- Excellent customer service and user-support skills
- Strong verbal and written communication skills
Projects
Windows Server 2019 School Project, 02/01/26, Built and configured a Windows Server Environment to practice hands-on experience with Active Directory administration, Ticketing System, Group policy and basic networking configuration., Hyper-V Manager, Windows Server 2019, Active Directory Tools, Group Policy Managements Console, Windows 10 enterprise, Installed and configured Windows Server 2019 in a virtual machine using Hyper-V, Created and managed Active Directory user accounts, security groups and organizational units, Implemented Group Policy Objects (GPOs) to enforce security policy measures, Set up file sharing and permissions within an Active Directory environment.
Timeline
Refurbishment Technician Externship
ADVON TECHNOLOGY SOLUTIONS
02.2026 - 03.2026
Direct Support Professional
ARC Of Middlesex County
03.2025 - Current
Warehouse Associate
Sferra Fine Linen LLC
09.2023 - 03.2025
Caregiver
Dungarvin
01.2022 - 07.2022
Computer System Support Technician -
Lincoln Technical Institute
High School Diploma -
New Brunswick Adult Learning Center