Ahmad Zia Alizada
Houston,TX
Summary
I am a hardworking,talented and honest person
always on time
respect on chain of command
Overview
8
8
years of professional experience
Work History
Concierge
Radkin Llc
02.2025 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maintained detailed records of guest preferences to personalize future visits.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Greeted guests upon arrival by providing warm welcome.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Recieving and responding emails and calls every day
Sales
Self-employeed
02.2018 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided sales support for new and inactive customers, increasing sales volume 50%.
- Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 50]%.
- Managed [Number] sales specialists and generated over $50 sales annually.
- Ranked among top sales performers, averaging over $1000 sales annually.
Education
High School Diploma -
Ibne Sina
Kabul Afgh11-2010
Skills
- Good at lifting weight
- Packing
- Driving
- Mange package
- Team work
Languages
English
Professional Working
Timeline
Concierge
Radkin Llc
02.2025 - Current
Sales
Self-employeed
02.2018 - 02.2021
High School Diploma -
Ibne Sina