Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ahmad Zia Alizada

Houston,TX

Summary

I am a hardworking,talented and honest person

always on time

respect on chain of command

Overview

8
8
years of professional experience

Work History

Concierge

Radkin Llc
02.2025 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Maintained detailed records of guest preferences to personalize future visits.
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Ensured guest safety and security, monitoring public areas and managing access to guest floors.
  • Enhanced guest loyalty by recognizing and celebrating repeat guests' visits.
  • Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
  • Handled customer complaints to satisfy and retain guests.
  • Recieving and responding emails and calls every day

Sales

Self-employeed
02.2018 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Provided sales support for new and inactive customers, increasing sales volume 50%.
  • Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales 50]%.
  • Managed [Number] sales specialists and generated over $50 sales annually.
  • Ranked among top sales performers, averaging over $1000 sales annually.

Education

High School Diploma -

Ibne Sina
Kabul Afgh
11-2010

Skills

  • Good at lifting weight
  • Packing
  • Driving
  • Mange package
  • Team work

Languages

English
Professional Working

Timeline

Concierge

Radkin Llc
02.2025 - Current

Sales

Self-employeed
02.2018 - 02.2021

High School Diploma -

Ibne Sina

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