Amairani Flores
San Benito
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Concierge
Advanced Call Center Technologies Harlingen
12.2023 - 02.2025
- Answered calls regarding information for home loans.
- Connected existing clients with loan officers they were working with prior.
- Able to assist Spanish speaking clients to services they were seeking.
- Customers would complain, therefore I would make a report and assist the customer.
- When clients complained, I would notate there concerns and assist as needed.
Recreational Leader
City Of Brownsville
06.2022 - 12.2023
- Planned and evaluated recreation and athletic programs with recreation staff.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Managed timesheets for recreation attendants.
- Kept athletic and games equipment and facilities organized and maintained.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
Education
Certificate - Certified Phlebotomy Technician Certification
The University of Texas Rio Grande Valley
Edinburg, TX12-2024
Associate of Applied Science - Medical Office Mangement
Texas Southmost College
Brownsville, TX12-2022
Skills
- Bilingual
- Fast learner
- Good under pressure
- Good communication
- Team work
- Problem solver
- Reliable
- Flexible
- Positive Attitude
- Resourceful
Timeline
Concierge
Advanced Call Center Technologies Harlingen
12.2023 - 02.2025
Recreational Leader
City Of Brownsville
06.2022 - 12.2023
Certificate - Certified Phlebotomy Technician Certification
The University of Texas Rio Grande Valley
Associate of Applied Science - Medical Office Mangement
Texas Southmost College