Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joliyah Johnson

Arlin ,TX

Summary

Dynamic customer service professional with proven expertise at Walmart, adept at conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I excel in high-pressure environments, ensuring customer satisfaction through effective problem-solving and relationship building. Committed to delivering exceptional service and fostering positive experiences.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walmart
Bedford, TX
02.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Hospital Aide

Forum Parkway Health & Rehab- Term III
Arlington, TX
05.2020 - 01.2022
  • Actively participated in continuous education programs related to hospital aide duties to stay current on best practices within the healthcare industry.
  • Promoted healing by assisting patients with activities of daily living such as bathing, dressing, grooming, eating, and mobility exercises.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.

Education

Premier High School
Arlington, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Computer proficiency
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution

Timeline

Customer Service Representative

Walmart
02.2022 - Current

Hospital Aide

Forum Parkway Health & Rehab- Term III
05.2020 - 01.2022

Premier High School
Joliyah Johnson