Ahmarha Evans
Mansfield,Texas
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with many years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Asset Living
Arlington, Texas
06.2023 - 06.2024
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Updated resident data into property management software system daily.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Mortgage Loan Officer
Gold Star Lending
Southlake, Texas
07.2022 - 06.2023
- Performed periodic quality control reviews on completed files prior to funding.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
- Processed new loan applications in accordance with established guidelines.
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
Photography Associate/Editor
Heritage Auctions
Irving, Texas
01.2021 - 09.2022
- Proofread final drafts prior to printing or digital distribution.
- Ensured all deadlines were met by coordinating with production teams.
- Reviewed and edited manuscripts for accuracy, grammar, punctuation, spelling, clarity, and style.
- Managed multiple projects simultaneously while meeting deadlines.
- Managed relationships with external vendors such as photographers and illustrators.
Clerk/Trainer
QuikTrip
Arlington, Texas
01.2016 - 01.2019
- Ensured compliance with federal regulations regarding employee safety and health standards.
- Created a comprehensive tracking system for clerk performance that enabled managers to measure progress and identify areas needing improvement.
- Conducted training sessions for new clerks on the company's policies and procedures.
- Mentored newly hired clerks on best practices for customer service, data entry accuracy, and other duties related to their job role.
- Provided feedback to trainees on ways they could further improve upon their skillset or knowledge base.
Education
Some College (No Degree) -
Tarrant County College District
Fort Worth, TXSkills
- Business processes and procedures
- Customer Service
- Business partnerships
- Sales and marketing aptitude
- Basic Mathematics
- Reporting and Correspondence
- Organized Mindset
- Clear Communication
- Relationship Building
- Sales Techniques
- Business Development
- Telephone and email etiquette
Certification
- Licensed Mortgage Loan Officer NMLS #2280586
References
References available upon request.
Timeline
Leasing Consultant
Asset Living
06.2023 - 06.2024
Mortgage Loan Officer
Gold Star Lending
07.2022 - 06.2023
Photography Associate/Editor
Heritage Auctions
01.2021 - 09.2022
Clerk/Trainer
QuikTrip
01.2016 - 01.2019
Some College (No Degree) -
Tarrant County College District