Nashara Miller
Woodbridge,VA
Summary
Driven professional with extensive experience in customer service, medical support, IT, and leasing. Proven ability to adapt and excel in various roles, leveraging strong communication and technical skills to provide exceptional service and support.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
AJ Dwoskin
Woodbridge
08.2022 - Current
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy
- Provided excellent customer service to all tenants throughout their tenancy period
- Responded to tenant requests for maintenance services in a timely manner
- Interacting with prospective tenants to understand their housing needs
- Providing information about available properties, amenities, and lease terms
- Conducting property tours to showcase available units and highlight features
- Assisting in the negotiation and completion of lease agreements.
Medical Front Office Coordinator
The Center for Advanced Orthopedics
Woodbridge
01.2019 - 08.2022
- Performed a variety of clerical duties such as data entry, filing and photocopying
- Processed referrals from primary care physicians to specialists
- Ordered medical supplies and equipment necessary for the practice's operations
- Greeting patients as they arrive and checking them in for appointments
- Scheduling patient appointments and managing the appointment calendar
- Answering phone calls, addressing inquiries, and directing calls to the appropriate staff
- Collecting and verifying patient information, including personal details and insurance information
- Verifying patient insurance coverage and processing relevant paperwork
- Updating and maintaining patient records, ensuring accuracy and confidentiality
- Collecting co-payments or other fees from patients and processing payments
- Assisting in managing the flow of patients in the waiting area to ensure a smooth and efficient process
- Distributing and collecting necessary medical forms from patients
- Communicating patient information and any relevant details to medical staff as needed
- Managing incoming mail and emails, responding to inquiries or forwarding them to the appropriate department
- Keeping the reception area tidy and organized
- Filing paperwork, medical records, and other documents in an organized manner
- Providing basic information to patients about procedures, policies, and services
- Addressing patient concerns or problems and escalating issues to the appropriate personnel
- Having a basic understanding of medical terminology to effectively communicate with healthcare professionals.
Medical Receptionist
Dynamic foot and Ankle Center
Lorton
08.2018 - 01.2019
- Greeted and checked in patients, updating patient information in computer system
- Verified insurance coverage for appointments and collected co-payments as required
- Scheduled patient appointments, verifying accuracy of appointment times with providers
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Prepared charts for new patients, ensuring all necessary forms were completed correctly
- Assisted with filing of medical records and documents, maintaining accurate electronic files
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints
- Performed data entry tasks related to billing and collections procedures
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Entered insurance, demographics and health history into patient database
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Education
High School Diploma -
Woodbridge High School
Woodbridge, VA06.2012
Skills
- Resident Assistance
- Market Trends
- Business Partnerships
- Creative Problem-Solving
- Background Checks
- Background Check Process
- Lease Agreements
- Property Maintenance
- Application Management
- Business Processes and Procedures
- Leasing Terms and Specifications
- Customer Service
- Reporting and Correspondence
- Organized Mindset
- Sales Techniques
- Clear Communication
- Corporate Policies and Procedures
- Administrative Support
- Telephone and Email Etiquette
- Database Management
- File Management
- Community Engagement
- Property Management
- Event Planning
- Phone and Email Etiquette
- Cash Handling
Career Overview
Dedicated professional with a proven track record in customer service and property management, bringing 10 years of hands-on experience. Adept at providing exceptional service to diverse clientele, I have honed strong communication and interpersonal skills. In addition, my background includes valuable expertise in property management, ensuring smooth tenant relations and property operations. Furthermore, my experience extends to the medical field, where I possess a solid understanding of medical terminology and have successfully contributed to the efficient functioning of medical offices. Proficient in patient interactions, appointment scheduling, and maintaining accurate records, I seamlessly blend my customer service and property management acumen with a keen understanding of medical office procedures. I am a results-driven professional committed to delivering high-quality service across various industries, combining a comprehensive skill set to excel in dynamic work environments.
Timeline
Leasing Consultant
AJ Dwoskin
08.2022 - Current
Medical Front Office Coordinator
The Center for Advanced Orthopedics
01.2019 - 08.2022
Medical Receptionist
Dynamic foot and Ankle Center
08.2018 - 01.2019
High School Diploma -
Woodbridge High School